Report: #607648

Complaint Review: 1200s.com DJPROAUDIO Inc. - Internet Internet

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Ripoff Report is Xcentric Ventures

Submitted: Wed, May 26, 2010
Updated: Wed, May 26, 2010
Reported By: Leszek — Tarnow Other Poland

Author Not Confirmed

Why?

1200s.com DJPROAUDIO Inc. Internet United States of America

Phone:
Web: http://www.djproaudio.com
Category: Audio & Electronic Retail Stores

1200s.com DJPROAUDIO Inc. 1200s wrong merchandise, difficult contact , Internet

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I ordered a pair of headphones from them on July 2008 I used Google Checkout. The first problem was that the package came to the billing address instead of the shipping address. They later told me that they can't send to a shipping address different from the billing address and that it's in the terms they have on their site but while ordering I was never asked to agree to those terms. If they can't do that why do they give me an option to specify a different shipping address and even send a confirmation with that address?

The other problem was that they sent me the wrong headphones. They said they ran out of the ones I ordered so they sent me ones they thought were similar. They were in no way a good replacement and were totally useless for me. This wouldn't be a big problem if they quickly refunded my money.

The biggest problem is that when I contacted them I had to wait a long time for a reply. Sometimes few weeks or months. I sent the headphones back the way they told me to. They received them. I was promised a refund through Western Union. I provided all the details and received no money. After I asked why I was informed that they don't use Western Union anymore and can send me money through PayPal. I provided the details and got no money.

After some time I sent another email and I was told that my refund request was sent for approval. This was in 2009. I still received no reply. My emails are being ignored. When I submitted a ticket into their support system it has been removed.

This report was posted on Ripoff Report on 05/26/2010 04:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/1200scom-djproaudio-inc/internet/1200scom-djproaudio-inc-1200s-wrong-merchandise-difficult-contact-internet-607648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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