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Report: #1229084

Complaint Review: David B. - Internet

  • Submitted:
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  • Reported By: Willie — London United Kingdom
  • Author Not Confirmed What's this?
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  • David B. Internet USA

David B. 1st-art-gallery. Deceptive nd Deceitful Advertising on their website Internet

*UPDATE Employee: Obviously fake reviews by competiton

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‘Appalling poor quality’ would be a more accurate description of the painting I purchased from 1st-art-gallery.com than ‘museum quality’, the landscape looks cartoonish and only vaguely like the original. The poor quality of the painting was only exceeded by the aggressive and rude ‘customer service/abuse’ given by David from Fst ART Gallery. My opinion was confirmed by friend, an art restorer, who said his eight year daughter could have done better! I told him at least the paint was quality Windsor & Newton or Blockx, ‘Nothing of the kind…’, he replied, ‘…it is quite obviously cheap, Chinese paint that has a high lead content and could be dangerous to handle’.

Upset I contacted Fst ART Gallery to return the crap painting only to be informed by a rude David B. that shipping while advertised on their site as being FREE was not in fact free and that I would have to pay for having this rubbish shipped to me! After a series of unsatisfactory email exchanges in which David B. became increasingly aggressive, I decided to throw it on the fire and burn it only to be told by my art restorer friend that  wouldn’t be a good idea as the cheap paint could give off hazardous fumes so I put in the dustbin where it truly belonged.

This report was posted on Ripoff Report on 05/14/2015 12:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/david-b/internet/david-b-1st-art-gallery-deceptive-nd-deceitful-advertising-on-their-website-internet-1229084. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Obviously fake reviews by competiton

AUTHOR: Mike M - (United States of America)

POSTED: Thursday, January 14, 2016
This is obviously one of multiple fake reviws that was left by our competition (notice same style, text, etc) but we will reply anyway so people reading this can make a better informed decision when searching for the right company to order reproductions from.


We are by far the largest and most respected art gallery in the world. We have more than 100,000 happy customers in more than 100 different countries. We operate online since 2003, the time before Facebook, Twitter or YouTube were founded.

No reproduction company in the world has the amount of experience we have and when it comes to the quality of the paintings or customer service, we are by far your best choice.

Our testimonials page is packed with VIDEO and PHOTO testimonials which cannot be faked:

http://www.1st-art-gallery.com/testimonials.html

Notice that we receive dozens of testimonials each month.

You can view hundreds of recently painted reproductions and judge the quality of our paintings yourself here: 

http://www.1st-art-gallery.com/photo-testimonials.html

You can "test" our customer service by sending us an email to service AT 1st-art-gallery.com . You'll receive a reply within six hours, usually much faster.

You may call us at 1888 4178278  If we're busy answering other calls, leave a message and we will return your call within one business day.
 
Our return policy and money-back guarantee policy can be read here:

http://www.1st-art-gallery.com/100guarantee.html

Videos of paintings being made can be viewed here:

http://www.1st-art-gallery.com/inside-our-studio.html

Our frequently asked questions page:

http://www.1st-art-gallery.com/faq.html

If you have any question or concern please contact us at service [at] 1st-art-gallery.com

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