Complaint Review: 21st Mortgage - Knoxville TN
This was the worst experience I have ever had with a company. Total rip off!! I visited their Brookhaven, MS lot to look at their used mobile homes. Once there the salesman said they had a special on some new trailer that were a year old. I was told all I needed was a job and a downpayment. The salesman showed me the home and convienced me that a used mobile home was sensless. I of course liked the home, the salesman asked if I could pay $4,000 down. I agreed and was told I needed a copy of my check stub and a utility bill.
The application was completed and I left the downpayment pending approval. Two days later I received a call that the application was approved. Once the home was delivered I noticed that the walls had cracks in several rooms and the truck driver that delivered it said the trailer would not go straight on the hwy when pulling it. Further, the driver believed the axel was bent and the home had been in an accident. I called the lot back and was told none of that was wrong when the home left the lot. They were suppose to send someone to look at it but never did. It took a month to have the steps and screen door delivered.
From the time that the mobile home was setup I started receiving calls. If the payment was not received on the due date the company would call 12 times a day. Once you call them you are asked a million questions, both private and personal. Then you are transferred to the 1st persons supervisor. The supervisor goes through the same questions. They are not limited to what they ask you. For example, what happen to your pay check, why didn't you pay your house note first, you apparently don't want the home. The tone and choice of words these people use is unbelievable. After dealing with them over a year I couldn't take it any more. I would scream and yell and remind them that I'm an adult and deserve respect.
Finally I was offered a cash for key deal in May 2018. I signed and faxed back the letter agreeing to accept $2,000 to voluntarily abandon the home. I left the home June 11th. The home was inspected by 21st Mortgage field inspector on June 24 and moved the next week. As of today I have not received my check. I was looking for their website and noticed the blog and decided to support every negative claim filed on this company. They are rude, heartless, prejudice, selfish, and belittliting. Not to mention that they are a rip off.
This report was posted on Ripoff Report on 07/08/2018 11:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/21st-mortgage/knoxville-tn-37902/21st-mortgage-scam-harrasment-unethical-behavior-foreclosure-defective-homes-false-a-1450822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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