3B Software 30 day money guarantee Arlington Texas

Our Sincere Apologies to Our Valued Customers from 3B Software

I would first like to say that our poor level of customer service these past few months is simply inexcusable. We recently discovered nearly 2,000 email messages from our customers that never got to our support representatives because of a technical glitch in the system.  Further, we found out that our automatic response to our customers that sent these messages was also not working properly. Further still, the primary staff member responsible for responding to customers quite frankly did not do the job she was paid to do. The technical issues have now been corrected, and we sincerely apologize for any problems these system malfunctions may have caused.

3B Software employed full time in-house support personnel to handle customer inquiries and technical support.  Unfortunately, the staff member responsible for ensuring our systems were functioning properly did not report it even though they were aware of the problem. That employee has since been terminated from 3B Software. We apologize for the frustration this has caused.  The investigation into our customer service failures and the subsequent employee termination is a direct result of the volume of complaints understandably levied against 3B Software on this board.

3B Software is a small company and everyone was trusted to do their jobs without direct supervision.  This past year and a half I was seldom in the office because I had to focus on a personal matter.  My mother was diagnosed with third stage cancer and had to undergo many rounds of treatments and doctors visits, as well as three surgeries.  As a result, I was not able to oversee what was going on with customer service because of the distraction and time involved taking care of my mother. I trusted that everything was running smoothly, as usual, without my constant presence.  While this was the case in most instances, it obviously was not in regards to our customer service.

 This post is by no means  intended as an excuse, and please know that we take our customer service failure very seriously.  In fact, we have employed new staff to provide the excellent level of customer service our customers enjoyed previously. Also note that often times our response to customer inquiries may end up in spam folders.  So, be sure to check your spam box. Also, if you contact us via phone, please leave a message and a support representative will get back to you

I have included the contact information for 3B Software below.

Customer Service Phone: 817-701-1464  

 Hours 10am-6pm CST Monday-Friday