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Report: #1463685

Complaint Review: 42nd Street Photo - New York New York

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  • Reported By: Lawrence — Keaau Hawaii United States
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  • 42nd Street Photo 15 West 36 St New York, New York United States

42nd Street Photo 378 5th Photo Corp Bait and switch New York New York

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I ordered a camera and two lenses for my wife. My wife is a published professional photographer. We have numerous Canon cameras and lenses so we are not naive when it comes to Canon products. The camera I ordered was $2,249, but when the sales rep called he said it was a gray market camera made in China if I wanted the real USA model made in Japan it would be $2,999. Bait and switch. The statement he made about gray market cameras was a lie.

So I purchase a the real new 5Ds and when we receive it this is what we found.

1) It was an opened box resealed with 42nd St's label and a sticker over the factory product ID.

2) There was a missing part, which they replaced.

3) The battery was from 2015 and would not take a full charge. We bought in in September 2018.

4) The setting were reset from factory specs by another customer in Los Angels, CA. So it is a used camera.

5) When we tried to take a picture it would not. The shutter would not actuate. The camera just does not work.

So I called for a refund and was told I was making things up and there would be a 20% restocking fee. $599.80 for a used, broken, defective camera.

The representative was argumentative, obnoxious, uncaring and accused me of making things up.

They did offer to send a replacement, but after the treatment I received and the quality of product I received I frankly do not trust them.

Their customer service is a joke. They should warn customers that any returns for any reason will cost 20% up front before you actually make the purchase.

They so far have refused to refund my money.

I recommend purchasing from a reputable company like Amazon.

This report was posted on Ripoff Report on 10/05/2018 03:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/42nd-street-photo/new-york-new-york-10018/42nd-street-photo-378-5th-photo-corp-bait-and-switch-new-york-new-york-1463685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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