99Designs 99designs.com Failed To Offer Refund San Francisco Internet

I had purchased a logo from this company last week for $299. Everything went smooth and I love the logo. Once that was completed I hired on the designer named Seven to complete a business card for me.

Several days went by and he quoted me $100 for the design. I felt this was to much so he agreed to do it for $50. I had asked the designer if I could edit the file with my personal information to which he said yes.

I went ahead and placed the $53 in escrow and waited. The files had been uploaded and when I looked at them I realized I couldn't edit them as they are in a format that I dont know. I was told that I would have to get Photoshop, a several hundred $$ program or Gimp a free one to do the edits. The problem is that I don't know how to use these.

My issue is two fold.

#1. I don't was not told by the designer that I would have to have special knowledge of programs to edit it. If I had been told either of them I wouldn't have purchased.

#2. They make the argument that since I have downloaded the art I could not receive a refund. This is a trap though since I have no way of knowing what files he sent me until I open the files. How can a company hold me responsible for something I downloaded when I can verify the contents without downloading?

All I am asking for is my money back on an item that is of no use to me.  I have included the transcript from there so called "customer service" below.

Be warned, this company is soley out to protect the designers and have no care for you the customer.