Complaint Review: A BIG BOYZ MOVING COMPANY - TAMPA Florida
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- Author Confirmed
- A BIG BOYZ MOVING COMPANY 687 Alderman Road #143 Or 8412C N. Habana Avenue TAMPA, Florida U.S.A.
- Phone: 727-773-8111
- Web:
- Category: Moving Companies
A BIG BOYZ MOVING COMPANY UNPROFESSIONAL, UNPLEASANT, WORST CUSTOMER SERVICE EVER TAMPA Florida
* : About Big Boyz Moving
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Issue #1 Movers arrived 5 hours late
#2 Condo association I moved into had very strict rules on elevator reservation times- service elevators used to move furniture closed at 6pm. Did not finish moving until 12:15am.
Issue #3 Allison booked another mover onto my ticket without my authorization, caused discrepancy between myself and roommate for which we no longer speak. Movers did not get through with my roommate's move until 2:30am, adding her costs onto my bill.
Issue #4 Phoned Allison to complain, felt I was entitled to some sort of a discount, turned into a screaming match, Allison hung up on me.
Issue #5 Allison would not release her superior's contact information and was extremely rude, unaccommodating and unprofessional.
Issue #6 I was not asking for a full refund but simply a discount for all of the inconvenience and hardship I encountered.
I did not receive a valued service I was referred to them for and expected. (friendly customer service, on time efficient movers) My move took 5 hours, my roommate 3 hours, total of 8 hours = $677. With this struggling economy that is a lot of money to pay for extremely bad service. And isn't that the whole reason why you hire movers in the first place? For peace of mind, so you don't have to worry about the hassle of moving. Right?
I was refunded a fuel charge of $35 and sent a letter, however, this will not make-up for the hardship I experienced with this company and I am not satisfied. Big Boyz said in their letter they will not make any additional refunds. If Allison responded in a professional, understanding, empathetic manner to me and refunded 1 hour off the bat, (total of $79) none of this would've been reported. There would be a slight chance of retaining me as a customer. A small price to pay would've gone a long way. I believe Allison should be terminated as her behavior was extremely unprofessional during my experience with her. I will never use Big Boyz movers again, nor will I refer anyone to them. I have already pursued a local new station, 8 on your side, and will go all the way if I have to. People like Allison should NOT be allowed to work in customer service.
Bigboyz hater
Tampa, Florida
U.S.A.
This report was posted on Ripoff Report on 05/18/2009 03:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/a-big-boyz-moving-company/tampa-florida-33602/a-big-boyz-moving-company-unprofessional-unpleasant-worst-customer-service-ever-tampa-fl-453048. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1
About Big Boyz Moving
AUTHOR: Angry Ex-Employee - (USA)
SUBMITTED: Tuesday, August 18, 2009
Commenting on bigboyz hater,
I know for a fact about big boyz moving, Allison is married to the owner of A Big Boyz Moving Company and my husband use to work for them, They did not pay him his last pay check, They take advantage of their employees by paying them peanuts for hours and hours of work and if the owner helped on a move he does not want the customer to know he is the owner so he can get a tip and he keeps it for himself instead of splitting his portion with his employees. If you use them for a reference they lie to the company you are trying to get on with so you will stay with his company. My husband and another guy worked hard for this company and Big Boyz Moving treated them like slaves, They get off of work at 3 or 4 am he wants them back in there at 6 or 7 am.
I don't know who works there now but my husband and the other guy he worked with got call backs and was liked by the customers, When he worked there the complaints Big Boyz Moving got was on the customer service not on the two movers.
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