A-Blue Knight Inc. A Eastern Connection, Autotrail Last minute fee increase, terrible service, rude, hung up on me, and vehicle did not arrive on time - also charged a fee that doesn't show up on the contract. , Syosett, New York

One day before my vehicle pick up date, they called and tried to change the auto transport fee by $100.00 and now they are unable to guarantee the date of arrival.  Upon arguing and telling them that this is a total bait and switch,  the customer service rep (Vanessa) start shouting and hung up on me.  Needless to say, I received a call and they apologized.  I decided to pay the $100.00 only because I wanted to make sure that my vehicle was picked up and dropped off on TIME.  
Anywho, my vehicle did not arrive on time.  It was a full day late and I was charged another $50.00.  The driver would not release the vehicle and when asked what is the fee for: He said "you are not allowed to load your car with clothes, electronic equip., etc...".  I paid the fee because I had completed lost trust...
 I called A-Blue Knight and asked them how come the contract did not say anything about this fee....There was a silence and then...the customer service rep ( Vanessa) started shouting at me and hung up the phone on me.  A total incompetent person!

I asked several times to be transferred to management and they just had too many excuses. 

Shut this company down!