AAA northeast No service Nationwide

Tried calling AAA all day yesterday. My battery was dead.  Busy signal all day.  Went online to request service.  Their website is practically useless.  I finally mangaged after many attempt to put in a service request.  Was given a 5 hr. wait time!  After 5 hrs, a human actually called me back to say, Ooops, we sent them to RI instead of MA!  It will be another 6 hrs till they get there!  It was 8 degrees out. What if I was on the side of a road with children?  I said forget it, that will get them her at 3am. Just send them in the morning.  I was told, no, cant do that. I have to call back the next day and request again!  Needless to say, I got a jump the next day from someone else.  I cannot find any customer assistance link on their website for complaints.  I looked up their corporate office number, but their phone system doesnt have a choice for complaints or to talk to a person.  I then began just pressig the various options, and all of the extensions were busy.  I tried them all repeatedly.  I have been paying dues for years and never had to use them before.  I went on their facebook page and they are not allowing anyone to add new comments. The one's that are already there are all saying the same thing.