Aamco Transmissions Negligent Liars Puyallup Washington

My car was towed to Aamco Transmissions at the end of June 08. I was told that in order to "diagnose" the problem they would have to charge me $895.00. I asked for the worst case - what would the total bill be if in fact it needed a new transmission - I was told about $1993.00. I agreed to the $895.00 which I was told would be credited if I went ahead with the repair.

The next day I received a call and was told that it did need a new transmission. The cost would be $3300.00. I asked why it jumped up so much - I was told a bunch of bull that he knew I would not understand.

I received the car back after it was repaired and was told to bring it back in 10 days for a check up, which I did. Shortly after receiving the car back after the check up - my daughter was driving home from her friends house and she said the car was shaking really bad. I told her we would need to take it in and get an alignment. She called me back a few minutes later to tell me that the front wheel had fallen off!

She pulled into a gas station and the tire was laying flat. Not knowing that the tire had anything to do with a transmission repair, I had it towed to Pep Boys. I received a call about an hour later and was told by Pep Boys to come down and take a look at what they found. They asked me if I had had any work done lately, I told them I had a new transmission. They told me to bring a camera.

I went down there and their service man took the pictures for me. I was told that when Aamco put the tires back on they failed to tighten the bolts that hold the wheels on.

I called Aamco and told them about it. They are directly accross the street from Pep Boys and they came over and got the car. Aamco had to replace the axle and a couple other things because they were damaged beyond repair.

I asked Aamco how this could happen. How could they let me drive away in a virtual death trap! My daughter was only traveling on a straight road when the car began shaking terribly, had she of been on the freeway and slightly turning the wheels, it could have been a terrible accident. The manager at Aamco apologized and said the man that worked on my car initially was severly repremanded.

I called the Managers boss and told him that I feel that he should compensate me on some of the labor that I was charged. I paid $1500.00+ in labor and feel that I got extremely "NEGLIGENT" labor. He refused. He just ended up ignoring my requests.

I had paid for the transmission on a credit card and disputed the bill. I finally got Aamco's response - I was shocked to say the least. After his employee admitted to me that they were at fault -this is what the Owner - Bob Leindahl had to say in the response letter -"

" Ms. Roberts stated that the wheel fell off the car. Ms. Roberts ford was brought back to our Aamco Puyallup Center for an External Diagnostic Service at no cost to Ms. Roberts. We found the Left CV axle to be damaged. We replaced the Left CV axle at no cost to Ms. Roberts as a goodwill gesture and returned her vehicle back to her".

He also stated in the letter that he would be more than willing to pay me the $140.00 that Pep Boys charged me for them to look at it and tow it. Thats really odd because Aamco paid it about 2 months ago.

Beware of Aamco - some of their excuses to me for delays with my car:
all my tech's are gone and I don't have anyone with a drivers lic to test drive your car -
It takes longer to inspect the car when it can't be driven into the bay and we have to push it -
but the worst excuse ...... our mechanic was severly repremanded Ms. Roberts for not putting your wheels back on!!!!

Through their negligence, there could have been a serious accident and its obvious they don't care about their customers - I think 20% off the labor bill would have saved them alot of what they will be getting. I will see to it that everyone hears about their poorly ran business.

Karen
Puyallup, Washington
U.S.A.

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