Complaint Review: ABC Financial Services - Sherwood Arkansas
- ABC Financial Services Sherwood, Arkansas United States
- Phone: 501-515-5000
- Web: www.myclubonline.com
- Category: fitness training
ABC Financial Services EOS Fitness Told I could cancel my gym membership when I moved out of state, now turned to collections Sherwood Arkansas
*UPDATE Employee: ABC Financial
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I was only going to be in Las Vegas for approx 90 days so I joined a gym that assured me I would be able to easily cancel my membership when I was called back to work.
I informed the gym that I would be leaving at the end of March 2017 and was informed that I would need to call ABC Financial and tell them, which I did. In July of this year ABC Financial called me and said that I had to contact a different department to cancel the personal training portion, even though I no longer had a membership, and this had to be done in writing. I did this and was then called and told that I had to provide proof that I had moved over 25 miles from the gym. My utility bill's for my rental were in my husband's name so they would not accept these. I sent a copy of my house rental agreement and this was also deemed insufficient.
I then sent them a letter from my employer and did not hear from them again until today when I was contacted by a collection agency and told I owed over $7000.00 to ABC Financial. I contacted ABC directly after that but the agent said he couldn't give me any info about my account since it had been turned to collections but that he could email a supervisor and ask them to contact me. I have spent more time disputing these gym charges than I did at the actual gym.
This report was posted on Ripoff Report on 12/20/2017 04:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/abc-financial-services/sherwood-arkansas-72124/abc-financial-services-eos-fitness-told-i-could-cancel-my-gym-membership-when-i-moved-ou-1418242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
ABC Financial
AUTHOR: Stephanie - (United States)
SUBMITTED: Thursday, December 21, 2017
Hello,
We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. We would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly.
Please note that the collection agency is hired by your gym and not ABC as your account is strictly owed by your club and not ABC. If the club chooses to use a 3rd party collection agency then they have the option of forwarding their own delinquent accounts or ABC can forward the accounts on their behalf.
Unfortunately, we were not able to locate your membership with the information provided in this post. Please email our member support team at membersupport@abcfinancial.com with either your 9 digit agreement number or the home phone number that is listed on your account so that we may look into this for you.
Customer Relationship Specialist
ABC Financial Services
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