accountgear Unresponsive regarding account submission after almost a month Internet

Submitted my ffxi account for sale on 7 October 2014. Received my submission ID and saw that it was "processing" when I checked 2 days later. While I saw submissions "usually" take 72 hours, I know it can longer. However, I received no response over a week later when I sent an email inquiring about my submission.

When I check my account now, it says I have "invalid information" and that an email will be sent to me explaining how to correct this. I have received no such email - and I've been sure to check my spam folder carefully as well - nor have I received a response to any subsequent emails. Posts to their Facebook page have been promptly deleted, though all I've posted is a request for a response.

I was quoted a price of $406 for my account and have yet to receive my money, nor can I access my ffxi account any longer, so accountgear has essentially stolen my account.