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Report: #1289418

Complaint Review: ACE CAR RENTAL - ORLANDO Florida

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  • Reported By: ACE CAR RENTAL, ORLANDO FLORIDA — ORLANDO Florida USA
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  • ACE CAR RENTAL 3255 MCCOY ROAD ORLANDO, Florida USA

ACE CAR RENTAL THEY ARE THIEVES! THEY HAVE NO MANNERS OR CUSTOMER SERVICE EXPERIENCE! ORLANDO Florida

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I am not sure about renting from Autorentals.com in the future. I HAD THE WORST EXPERIENCE W/ACE CAR RENTAL IN ORLANDO. THEY ARE THE WORST MF EVER. I BROUGHT BACK THE CAR AND THEY WERE CLOSED. WHEN I REACHED THERE ON 2/18TH - THEY DIDN'T EVEN HAVE A FORD SUV - WHICH IS REQUESTED. I WAS TOLD THAT IT'S SUPPLY AND DEMAND AND IT'S FIRST COME - FIRST SERVED. like seriously?????
I returned the car on 2/21 at 3:45am - of which they were closed.
You would think that when they were doing to pick up - desk transaction on 2/18th - the idiot - a*****e at the desk would bother to tell me this. Should I really have to ask - this is something that they should tell people. Allowing people to arrange for a drop off - when a center is not open - is quite bullshit. This s**t NEVER AND DOES NOT HAPPEN IN NEW YORK.....BUT I SHOULD HAVE KNOWN BETTER. NEXT TIME: I will rent from other well known rental places. it does not pay to be frugal. I will also disputing my originally quoted charge with my bank. I paid $119 for an suv, when I got there...they claimed that they never had one and gave me a car....of which they jacked up the price and told me that the charge was $160+.
If I was not that tired, I would have told them to take me back to the airport and booked w/Hertz, National or Alamo. There will never be a next time for me. Ace Car Rental is a bunch of MF jackasses. I had to take the vehicle back to my Aunts home - which is like 16 miles, then take Uber to the airport - so I wouldn't miss my flight. I should be sending the MF punk a*s Manager and CEO the bill for my Uber to the airport. Companies like this should never exist. I also asked my aunt to return the rental...of which they want to charge me $25 for another person dropping of the rental. This could have been avoided - if I wasn't trying to be cheap. Next time I will know much better! I will also take a copy of all of this and post a review on their website.
ACE Rent A Car confirmation number PRF3501383.
Sincerely,

Althea W

 

This report was posted on Ripoff Report on 02/23/2016 09:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ace-car-rental/orlando-florida/ace-car-rental-they-are-thieves-they-have-no-manners-or-customer-service-experience-or-1289418. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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