Report: #1388345

Complaint Review: Ace Rent a Car Orlando Florida

  • Submitted: Wed, July 26, 2017
  • Updated: Wed, July 26, 2017
  • Reported By: Kay G — West Palm Beach Florida USA
  • Ace Rent a Car Orlando Florida
    5757 S. Semoran Blvd
    Orlando, Florida

Ace Rent a Car Orlando Florida Does not honor contract - adds extra charges by misrepresentation Orlando Florida

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My experience with Ace Rent a Car was terrible.  I reserved through Travelocity.  First, I showed the clerk my full car insurance policy and she still added comprehensive when I was not looking.  I did not sign for it but they refuse to refund.  Beware of this procedure!  I also agreed to let them fill up when I returned to make it easier but instead I filled the tank completely and returned the car.  They charged me for a complete tank of gas!  Very sneaky.  Complete misrepresentation.  Also, my agreement through Travelocity said I got unlimited mileage and the clerk tried to also charge me for that.  I called Ace Rent a Car and they refuse to try to make the circumstance right.  I called Travelocity and they said they could not do anything.  I have called for the manager of Ace and they will not call me back.  I did notice that the individual next to me did not have to provide all the extra insurance information.  Very curious practice?  I was ripped off for additional funds of over $70.  They did not provide me a list of charges when they gave me the car.  I was told some would be refunded at return and guess what?  They kept the tank of gas charge and the comprehensive charge on my bill when they were not supposed to be there.  Additionally, the clerk was rude and surfing on her phone while I was trying to check out.  My advice is to stay away.  They definitely took funds from me that I have no recourse to recover.  Unethical behavior.

This report was posted on Ripoff Report on 07/26/2017 11:03 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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