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Report: #661788

Complaint Review: ACE rent a car - Orlando Florida

  • Submitted:
  • Updated:
  • Reported By: Jamie — Wilkes Barre Pennsylvania United States of America
  • Author Not Confirmed What's this?
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  • ACE rent a car Orlando, Florida United States of America

ACE rent a car ACE Horrible experience with ACE rent a car Orlando, Florida

*Consumer Comment: Ace Car Rental

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This was the worst car rental company I have ever used.  The car was filthy, I had to clean the windows in order to see, the interior was also dirty.  I was given the car with half a tank of gas although I'm sure the provious renter was charged for a full tank.  I was quoted $116 on cheaptickets.com and by the time they were done $650 was taken from my account.  I was forced to take the OPTIONAL insurances because I could not provide proof of insurance at 11:30pm.  I offered to have my insurance company fax proof of insurance the following morning but that was not acceptable.  The only way to remove the insurances would have been to drive back to their office (3 hours each way) during normal business hours to sign a new form.  Although I did notice that the person in front of me only had to provide the name of his insurance company.  The employees were rude, slovenly, and all were foreign.  The van driver would not even put my suitcase in the van.

This report was posted on Ripoff Report on 11/14/2010 09:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ace-rent-a-car/orlando-florida-/ace-rent-a-car-ace-horrible-experience-with-ace-rent-a-car-orlando-florida-661788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Ace Car Rental

AUTHOR: Cheaptickets - (USA)

POSTED: Wednesday, November 17, 2010
Hello,

My name is Charlotte, and I am part of the CheapTickets Customer Relations Team in Chicago. I saw your posting and will be happy to review your booking for accurracy. Can you please email me your contact information, along with your blog site?  Our email address is
customerrelations@CheapTickets.com, and please place the email to my attention in the subject line.

Sincerely,

Charlotte Willis

CheapTickets Customer Relations


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