Complaint Review: Ace Wigs, The Original Wigsite - Nationwide
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- Author Confirmed
- Ace Wigs, The Original Wigsite 990 Tahoe Blvd., #802-401 Nationwide U.S.A.
- Phone:
- Web:
- Category: Beauty Products
Ace Wigs, The Original Wigsite ACE WIGS DID NOT SEND ITEM & LIED ABOUT HAVING THE ITEM AND SENDING INCLINE VILLAGE NEVADA
*UPDATE Employee: This customer is severely honesty-challenged
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Ace Wigs is a complete fraud, they charge your credit card and will not send merchandise. They do not answer emails or phone calls: 1-800-226-4668 Monday through Friday between 10:00 a.m. and 4:00 p.m. Pacific Time.
I spoke to a man twice(must have answered by accident) and he said he would call back with tracking, he never did I have tried to contact them with no luck. He also said item was sent it never ways, they are not a real wig company that anyone should order from. I suggest contacting the Wig Companies( Louis Ferre,Jon Renau all the major wig companies they have listed) and tell them that Ace Wigs is using their name, pictures and trademarks for theft, fraud etc...
Do not wait long to call your credit card company, immediately call them and have it cancelled. I wish I would have searched first, but now I know.
Do not let the look of the site fool you. Kim M. Welch & Debbie Welch are the
owners.
Lisa
W.Hollywood, California
U.S.A.
This report was posted on Ripoff Report on 10/30/2007 03:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ace-wigs-the-original-wigsite/nationwide/ace-wigs-the-original-wigsite-ace-wigs-did-not-send-item-lied-about-having-the-item-and-281960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
This customer is severely honesty-challenged
AUTHOR: Ace Wigs - (U.S.A.)
SUBMITTED: Tuesday, June 24, 2008
Hello, and yes we ARE a real company and we have been online since 1996. We have tens of thousands of happy, satisfied customers, and their testimonials can be found on our site. We would not have been able to stay in business for 12 years if we were not a "real" company. If you contact our suppliers, they will verify that it is the person who posted this negative report against us who is not telling the truth.
We welcome anyone to contact our suppliers who will be happy to verify that we are an honest business. We go out of our way to offer excellent customer service. The problem most of the time is the customer has not provided sufficient information for us to locate her order. All emails we receive that include the customer's order number ARE replied to, even on holidays and weekends.
We receive hundreds of emails per week from customers asking questions about the products we carry, the styles and colors, etc. as well as customers inquiring about their orders. When emails arrive without order numbers (and many times without even the customer's name or the items ordered) we are not able to respond to them. It is true that we do have an answering machine that picks up the line when we are not able to, and our customers' phone calls ARE returned.
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