Report: #114022

Complaint Review: ACE Wigs - The Original Wigsite - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Omaha Nebraska
  • ACE Wigs - The Original Wigsite www.acewigs.com Nationwide U.S.A.

ACE Wigs - The Original Wigsite Online Rip-off Theives Camino California

*UPDATE Employee: No record of this customer ordering from us

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On October 4th an order was placed by phone with a customer service representative name Pat. Pat took the order, payment information and told me that I would recieve my product in 7-10 days. I asked for a confirmation number, and was told that they were simply the order takers and that I could call ACE Wigs directly.

On October 6th, I was charged $57.00 from ACE Wigs. On October 12th I tried to contact ACE Wigs to track my order. I left several messages by phone and three email messages. I recieved a standard computer generated response that instructed me to track my package by an invoice number. Since I never recieved a number, this was a mute point.

On October 20th I contacted the customer service number again and asked for assistance in contact Kim at Ace Wigs. I was told by Pat that the best she could do was to take my information again and try to get them to respond. As it stands, I have yet to recieve a response and I still do not have the product! The reality that I have been taken hit me.

Omaha, Nebraska

This report was posted on Ripoff Report on 10/21/2004 03:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ace-wigs-the-original-wigsite/nationwide/ace-wigs-the-original-wigsite-online-rip-off-theives-camino-california-114022. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

No record of this customer ordering from us

AUTHOR: Ace Wigs - (U.S.A.)

POSTED: Tuesday, June 24, 2008
First of all, we do not have any employees named Pat, and have never had any employees named Pat Second of all, we have no record of ever receiving an order from anyone named "Annette" on October 4th. There are literally hundreds of different wig companies online and it is common for a customer to become confused as to which company she used to place her order. It is certainly unfair to file a complaint against us when the customer refers to employees we do not have, and to an order that was never placed with us.
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