Acorn stairlifts Misrepresentation Orlando Florida

Terrible company. The salesman said it was completely adjustable when the installer came he said not everything was adjustable but he’d try his best to get it to work. We did not think it was going to work for my husband with his condition but the installer said try it for a few days.

It did not work my husband he could not get on or off by himself. They seemed to think myself or someone should help him on and off. The point of getting it was to help him remain independent.

When he called to have it removed (after many not returned calls and much run around) and to get our $10,000 refunded they said no refunds. They said if it was not going to work it should have been taken back out that same day. Then why did the installer suggest trying it? Now after many conversations they said they will refund all but $1275.

That’s not really acceptable but we’re either stuck with something taking up space in our home that no one will use or lose $10,000. We believe the sales man we talked with mislead us and by suggesting trying it the installer also mislead us. If I could do it over I’d stay far away from this company.