Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #566722

Complaint Review: Acura Of Orange Park - Internet

  • Submitted:
  • Updated:
  • Reported By: Mr & Mrs Lee — Bloomingdale Georgia United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Acura Of Orange Park 7200 Blanding Blvd Internet United States of America

Acura Of Orange Park Sold us a truck with a bad motor & knew it, it was a friend of used car manager's truck in Internet

*Consumer Comment: Advertise them on Facebook

*Author of original report: Acura still has not made the deal right!

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I bought a 2006 F-250 11/11/09 from Acura of Orange Park. I live in Georgia & was more than willing to make the trip to Jacksonville to purchase this truck, being this is what I was looking for.

When my wife & I arrived at Acura the truck was being detailed, then it was brought out me me to look at & test drive. The truck was beautiful, but it ran like crap. The saleman (James) told me the truck was almost out of fuel, so we limped to the nearest fuel stop & put $50 worth of diesel in it & got back on the road. After about 5 minutes of it spitting & sputtering, it cleared up, so I assumed it being almost out of fuel was the reason it acted the way it did & the saleman had told us the truth. We came back to the lot & started asking questions about the truck & asked for a carfax report. This is when Mark (used car manager) came in the mix. He told us the truck belonged to his fishing buddy & the truck was in immaculate shape & had no problems out of the truck. Well that would later prove to be the big fish story of the day. James said he would stand behind the truck & would give us 60 day warranty on the truck & if I had any problems with the truck I could return it, no questions asked.

I bought the truck & drove home to Georgia, the next morning I cranked the truck & it acted the same way, spitting & sputtering & had no power. This went on until the truck warmed up. I then changed the oil & all the filters (oil, fuel & air). The fuel filter looked as if it had never been changed. After this the truck still ran horrible. So I took the truck to Roberts Truck Center in Garden City, GA for them to look at it. They diagnosed the truck as having bad injectors. Roberts suggested replacing all injectors & the fuel pump & provided Acura with a estimate of the it would cost. I spoke with Mark & James at Acura & explained what was going on, they agreed to pay for one injector to be replaced & then for me to bring the truck back to Jacksonville, so Ford in Jacksonville could check it out. I waited 4 days for a check to be sent to Roberts. I was lied to for 3 days in a row as to when the check would be sent out. So after the truck was released I took the truck back to Jacksonville. Ford in Jacksonville cleaned the water/fuel seperator & said the truck ran fine. I explained he needed to put the truck on the computer when it was cold & he would see the problem. When Ford put it on the computer the next day, they ended up replacing 3 more injectors. This took almost a week to be done. After it was repaired I picked the truck up & drove it home.

As soon as I drove into my town a light came on (ETC), I looked in the owners manual & seen this meant the truck was in limp home mode. Since this I have tried several things to repair the truck, but it still runs like crap & the engine light remains on at all times. The truck has no power, smokes & has a strange smell in the cab coming from the motor. We have taken the truck back to Roberts several times, they are wanting to replace the remaining 4 injectors to see if this will fix the problem. The mechanic said the smell in the cab is not a postive sign, this sounds as if the truck is begining to crack the head. If this is the case I will be forced to replace the motor, this is at least a $10,000 job. Just replacing the injectors will be around $3000. This absurd for a truck I have had for less than 3 months & has been acting up since the day I bought it.

I tried in november to return the truck, but James told me I could not return the truck & we were stuck with it. Even though he told us we had 60 days to return it. I was just able to buy the tag for the truck. It took over 60 days to receive the title information, then I had to call & request the additional tax that we paid to be sent back to us.

Nothing about this has been a smooth process, from the purchase of the truck, the tag & the repairs. This has been a embarrassing & dishonest business deal. I have been lied to on several occasions. I currently have a truck I purchased less than 3 months ago sitting in my driveway, unable to drive. I have tried on several occasions to contact the general manager, but I never received a call back. I have even emailed him, but gotten no response.

Do not ever buy anything from Acura of Orange Park, they will lie to you to sell a vehicle & then go back on their word after you buy it.

This report was posted on Ripoff Report on 02/09/2010 11:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/acura-of-orange-park/internet/acura-of-orange-park-sold-us-a-truck-with-a-bad-motor-knew-it-it-was-a-friend-of-used-566722. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Consumer Comment

Advertise them on Facebook

AUTHOR: Kevin Parsons - (USA)

POSTED: Wednesday, March 16, 2011

I was treated poorly by this dealership also. Join me by going to facebook and searching for the page "ripped off by Acura of Orange Park" and tell as many as you can.

Respond to this report!
What's this?

#1 Author of original report

Acura still has not made the deal right!

AUTHOR: Mr & Mrs Lee - (United States of America)

POSTED: Thursday, June 10, 2010

After I wrote this rip off report, I emailed Acura & told them. I received a email back from Mark (used car manager). He said he was unaware we were still having these issues & he would attempt to make it right. (It just took me to write the report for him to call me.) I was hesitant, but interested in what he had to offer. He said he would find us another truck & we would trade ours in toward it. I asked about if we would be upside down with the trucker we have, he would not provide any numbers at the time. He said finding a replacement truck would take time & for us to be patient. 43 days later he emailed me he had a replacement truck....before I go to that, let me explain the truck I bought, 2006 F-250 FX4, Black, 6in lift, leather, Lariat, short bed, tinted windows, 105,000miles...very nice personal truck. Ok, the truck he said he found to replace the one I bought was a 2005 F-350, 4x4, long bed, stock tires, no lift, 107,000 miles....this looked like a work truck!


I emailed Mark back & explained I wanted a truck closer in looks & extras to the one I have. I wasnt interested in a truck that looked like a work truck. I have since never again received a email back from Acura. I also asked if Acura would help with the cost of fixing the truck we have, yet again...no response. I included Mark (used car manger), James (saleman) & Mr Like (General manager). None have responsed since 3/25. The General manager has never spoke with me....this really shows how Acura of Orange Park treats their customers.


I have included pictures of my truck & the replacement truck they were offering...Mark never would tell me a price, he wanted us to drive to Jacksonville so we could discuss it.....


The bottom picture is my truck & the top is the one they wanted to "trade" with...One year older, more miles & less extras.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now