Adorable Petz Multiple different families new puppies have all died, that they got from the same breeder. Adorable Petz San Antonio Texas

You need to call the San Antonio Animal Control immedietely at 210-207-4PET (two one zero-two zero seven-four seven three eight) and tell them your story, you can ask to speak with Officer Schnieder! You also need to file a report with the San Antonio Better Business Bureau, their website is www.sanantonio.bbb.org I am also a victim of this business and have done both of these things! The more people that we can get to do this the quicker we will get justice!

I am the owner of Adorablepetz.com. This is obviously not the first time I've had to respond to Catrina's comments, reviews and insults on the web. But what I can say to defend my business is that we do not breed all of the puppies we find homes for, we do not have outrageous adoption fees and we do our best to prevent health problems with our puppies through vaccinations, wormers and vet visits. We have our health warranty/ contract posted up on our website for all to see, and when any customer comes to my home to see our puppies, if they decide to purchase or adopt a puppy we explain the health warranty on our dogs and inform the customer that since it is a living animal, there is a possibility that the puppy can get sick. And this is told to customers before they choose to take the puppy home. It is also explained to the consumer that if the puppy does show any symptoms of illness they must return the puppy immediately so we can seek treatment with our vet and decide at that point what is best for the puppy.

Unfortunately when this customer ( Catrina ) contacted us to inform us of the situation she refused to bring back the puppy. She was told that if she didn't return it, not only would she be assuming full responsibility for the health of the puppy but she would not be reimbursed in any way. She decided not to bring the puppy back and instead seek treatment herself. I personally believe that the puppy went through too much if she had Parvo to begin with. There are very good veterinarians out there, but any vet that gives you a 50/50 chance of the puppy surviving of parvo being the size of a teacup maltipoo of 8 weeks old is just not providing you with the accurate information, and it's not looking out for the dog's best interest. Not only that, but the puppy surviving Parvo and then passing away from Distemper is just too much for one puppy. The incubation period of Distemper is 7 to 14 days, this customer had her puppy for 23, not to mention that there is no test for Canine Distemper and it can just be a diagnosis. I personally do not believe that the puppy ever recovered from Parvo and that was the cause of her death, but in a business standpoint, this customer was informed prior to her or her now husband's purchase of the risks and resolutions if anything was to be wrong with the puppy. She refused to comply with the contract by never returning the puppy for a second opinion and for us to pay and provide treatment for her. What she decided to do was to write reviews and comments with out giving anyone the full story. We have no problem stating that since we do not breed most of our puppies it is possible that some could get sick, and we have that up on our website for all to see. We also have our contract and puppy care information on there. Unfortunately what is happening here is one person that failed to comply with what was signed at the time of purchase is obsessed with hurting me and my business by posting personal information on other websites about my husband and her experience with out providing the whole story. I am aware that this person is posting her phone number on the web and talking to other customers. I am also aware that she is planning sting operations to send people or officials to my home, but there is not much I can do about that but defend myself, my business and my dogs. We take all the preventative measures to keep the puppies as healthy as possible, if any of our puppies do get sick we assume full responsibility as long as the customer returns the puppy so it can be examined by our vet and treated, since the cost from one vet to another can vary, and we have found a vet that looks out for the best interest of the dogs and their owners with out charging an arm and a leg and without putting the poor little things through unnecessary tests and procedures, we require that our customers here in San Antonio or surrounding areas return the puppy immediately is there is any health concerns. If a puppy does not recover we offer an other puppy. We also offer refunds for the price paid for the puppy, but the consumer has to abide the contract and follow the instructions on it. I am very sorry that Catrina lost her puppy and has had to put so much of her time ( while also preparing for her wedding) in her quest to close us down, but she should really say we asked her to bring the puppy back and she refused, and starting the day she has written multiple comments on the web that are insulting and false. We are all adults and she was very aware of what could happen and how it could get resolved, she completely discarded the agreement we had with her boyfriend at the time of purchase and here we are now. I know there are dissatisfied customers out there, but I'm proud to say that the grand majority is happy with their puppies and have the customers willing to back us and provide their experiences publicly.

I am the owner of Adorablepetz.com. This is obviously not the first time I've had to respond to Catrina's comments, reviews and insults on the web. But what I can say to defend my business is that we do not breed all of the puppies we find homes for, we do not have outrageous adoption fees and we do our best to prevent health problems with our puppies through vaccinations, wormers and vet visits. We have our health warranty/ contract posted up on our website for all to see, and when any customer comes to my home to see our puppies, if they decide to purchase or adopt a puppy we explain the health warranty on our dogs and inform the customer that since it is a living animal, there is a possibility that the puppy can get sick. And this is told to customers before they choose to take the puppy home. It is also explained to the consumer that if the puppy does show any symptoms of illness they must return the puppy immediately so we can seek treatment with our vet and decide at that point what is best for the puppy.

Unfortunately when this customer ( Catrina ) contacted us to inform us of the situation she refused to bring back the puppy. She was told that if she didn't return it, not only would she be assuming full responsibility for the health of the puppy but she would not be reimbursed in any way. She decided not to bring the puppy back and instead seek treatment herself. I personally believe that the puppy went through too much if she had Parvo to begin with. There are very good veterinarians out there, but any vet that gives you a 50/50 chance of the puppy surviving of parvo being the size of a teacup maltipoo of 8 weeks old is just not providing you with the accurate information, and it's not looking out for the dog's best interest. Not only that, but the puppy surviving Parvo and then passing away from Distemper is just too much for one puppy. The incubation period of Distemper is 7 to 14 days, this customer had her puppy for 23, not to mention that there is no test for Canine Distemper and it can just be a diagnosis. I personally do not believe that the puppy ever recovered from Parvo and that was the cause of her death, but in a business standpoint, this customer was informed prior to her or her now husband's purchase of the risks and resolutions if anything was to be wrong with the puppy. She refused to comply with the contract by never returning the puppy for a second opinion and for us to pay and provide treatment for her. What she decided to do was to write reviews and comments with out giving anyone the full story. We have no problem stating that since we do not breed most of our puppies it is possible that some could get sick, and we have that up on our website for all to see. We also have our contract and puppy care information on there. Unfortunately what is happening here is one person that failed to comply with what was signed at the time of purchase is obsessed with hurting me and my business by posting personal information on other websites about my husband and her experience with out providing the whole story. I am aware that this person is posting her phone number on the web and talking to other customers. I am also aware that she is planning sting operations to send people or officials to my home, but there is not much I can do about that but defend myself, my business and my dogs. We take all the preventative measures to keep the puppies as healthy as possible, if any of our puppies do get sick we assume full responsibility as long as the customer returns the puppy so it can be examined by our vet and treated, since the cost from one vet to another can vary, and we have found a vet that looks out for the best interest of the dogs and their owners with out charging an arm and a leg and without putting the poor little things through unnecessary tests and procedures, we require that our customers here in San Antonio or surrounding areas return the puppy immediately is there is any health concerns. If a puppy does not recover we offer an other puppy. We also offer refunds for the price paid for the puppy, but the consumer has to abide the contract and follow the instructions on it. I am very sorry that Catrina lost her puppy and has had to put so much of her time ( while also preparing for her wedding) in her quest to close us down, but she should really say we asked her to bring the puppy back and she refused, and starting the day she has written multiple comments on the web that are insulting and false. We are all adults and she was very aware of what could happen and how it could get resolved, she completely discarded the agreement we had with her boyfriend at the time of purchase and here we are now. I know there are dissatisfied customers out there, but I'm proud to say that the grand majority is happy with their puppies and have the customers willing to back us and provide their experiences publicly.

I am the owner of Adorablepetz.com. This is obviously not the first time I've had to respond to Catrina's comments, reviews and insults on the web. But what I can say to defend my business is that we do not breed all of the puppies we find homes for, we do not have outrageous adoption fees and we do our best to prevent health problems with our puppies through vaccinations, wormers and vet visits. We have our health warranty/ contract posted up on our website for all to see, and when any customer comes to my home to see our puppies, if they decide to purchase or adopt a puppy we explain the health warranty on our dogs and inform the customer that since it is a living animal, there is a possibility that the puppy can get sick. And this is told to customers before they choose to take the puppy home. It is also explained to the consumer that if the puppy does show any symptoms of illness they must return the puppy immediately so we can seek treatment with our vet and decide at that point what is best for the puppy.

Unfortunately when this customer ( Catrina ) contacted us to inform us of the situation she refused to bring back the puppy. She was told that if she didn't return it, not only would she be assuming full responsibility for the health of the puppy but she would not be reimbursed in any way. She decided not to bring the puppy back and instead seek treatment herself. I personally believe that the puppy went through too much if she had Parvo to begin with. There are very good veterinarians out there, but any vet that gives you a 50/50 chance of the puppy surviving of parvo being the size of a teacup maltipoo of 8 weeks old is just not providing you with the accurate information, and it's not looking out for the dog's best interest. Not only that, but the puppy surviving Parvo and then passing away from Distemper is just too much for one puppy. The incubation period of Distemper is 7 to 14 days, this customer had her puppy for 23, not to mention that there is no test for Canine Distemper and it can just be a diagnosis. I personally do not believe that the puppy ever recovered from Parvo and that was the cause of her death, but in a business standpoint, this customer was informed prior to her or her now husband's purchase of the risks and resolutions if anything was to be wrong with the puppy. She refused to comply with the contract by never returning the puppy for a second opinion and for us to pay and provide treatment for her. What she decided to do was to write reviews and comments with out giving anyone the full story. We have no problem stating that since we do not breed most of our puppies it is possible that some could get sick, and we have that up on our website for all to see. We also have our contract and puppy care information on there. Unfortunately what is happening here is one person that failed to comply with what was signed at the time of purchase is obsessed with hurting me and my business by posting personal information on other websites about my husband and her experience with out providing the whole story. I am aware that this person is posting her phone number on the web and talking to other customers. I am also aware that she is planning sting operations to send people or officials to my home, but there is not much I can do about that but defend myself, my business and my dogs. We take all the preventative measures to keep the puppies as healthy as possible, if any of our puppies do get sick we assume full responsibility as long as the customer returns the puppy so it can be examined by our vet and treated, since the cost from one vet to another can vary, and we have found a vet that looks out for the best interest of the dogs and their owners with out charging an arm and a leg and without putting the poor little things through unnecessary tests and procedures, we require that our customers here in San Antonio or surrounding areas return the puppy immediately is there is any health concerns. If a puppy does not recover we offer an other puppy. We also offer refunds for the price paid for the puppy, but the consumer has to abide the contract and follow the instructions on it. I am very sorry that Catrina lost her puppy and has had to put so much of her time ( while also preparing for her wedding) in her quest to close us down, but she should really say we asked her to bring the puppy back and she refused, and starting the day she has written multiple comments on the web that are insulting and false. We are all adults and she was very aware of what could happen and how it could get resolved, she completely discarded the agreement we had with her boyfriend at the time of purchase and here we are now. I know there are dissatisfied customers out there, but I'm proud to say that the grand majority is happy with their puppies and have the customers willing to back us and provide their experiences publicly.

I am the owner of Adorablepetz.com. This is obviously not the first time I've had to respond to Catrina's comments, reviews and insults on the web. But what I can say to defend my business is that we do not breed all of the puppies we find homes for, we do not have outrageous adoption fees and we do our best to prevent health problems with our puppies through vaccinations, wormers and vet visits. We have our health warranty/ contract posted up on our website for all to see, and when any customer comes to my home to see our puppies, if they decide to purchase or adopt a puppy we explain the health warranty on our dogs and inform the customer that since it is a living animal, there is a possibility that the puppy can get sick. And this is told to customers before they choose to take the puppy home. It is also explained to the consumer that if the puppy does show any symptoms of illness they must return the puppy immediately so we can seek treatment with our vet and decide at that point what is best for the puppy.

Unfortunately when this customer ( Catrina ) contacted us to inform us of the situation she refused to bring back the puppy. She was told that if she didn't return it, not only would she be assuming full responsibility for the health of the puppy but she would not be reimbursed in any way. She decided not to bring the puppy back and instead seek treatment herself. I personally believe that the puppy went through too much if she had Parvo to begin with. There are very good veterinarians out there, but any vet that gives you a 50/50 chance of the puppy surviving of parvo being the size of a teacup maltipoo of 8 weeks old is just not providing you with the accurate information, and it's not looking out for the dog's best interest. Not only that, but the puppy surviving Parvo and then passing away from Distemper is just too much for one puppy. The incubation period of Distemper is 7 to 14 days, this customer had her puppy for 23, not to mention that there is no test for Canine Distemper and it can just be a diagnosis. I personally do not believe that the puppy ever recovered from Parvo and that was the cause of her death, but in a business standpoint, this customer was informed prior to her or her now husband's purchase of the risks and resolutions if anything was to be wrong with the puppy. She refused to comply with the contract by never returning the puppy for a second opinion and for us to pay and provide treatment for her. What she decided to do was to write reviews and comments with out giving anyone the full story. We have no problem stating that since we do not breed most of our puppies it is possible that some could get sick, and we have that up on our website for all to see. We also have our contract and puppy care information on there. Unfortunately what is happening here is one person that failed to comply with what was signed at the time of purchase is obsessed with hurting me and my business by posting personal information on other websites about my husband and her experience with out providing the whole story. I am aware that this person is posting her phone number on the web and talking to other customers. I am also aware that she is planning sting operations to send people or officials to my home, but there is not much I can do about that but defend myself, my business and my dogs. We take all the preventative measures to keep the puppies as healthy as possible, if any of our puppies do get sick we assume full responsibility as long as the customer returns the puppy so it can be examined by our vet and treated, since the cost from one vet to another can vary, and we have found a vet that looks out for the best interest of the dogs and their owners with out charging an arm and a leg and without putting the poor little things through unnecessary tests and procedures, we require that our customers here in San Antonio or surrounding areas return the puppy immediately is there is any health concerns. If a puppy does not recover we offer an other puppy. We also offer refunds for the price paid for the puppy, but the consumer has to abide the contract and follow the instructions on it. I am very sorry that Catrina lost her puppy and has had to put so much of her time ( while also preparing for her wedding) in her quest to close us down, but she should really say we asked her to bring the puppy back and she refused, and starting the day she has written multiple comments on the web that are insulting and false. We are all adults and she was very aware of what could happen and how it could get resolved, she completely discarded the agreement we had with her boyfriend at the time of purchase and here we are now. I know there are dissatisfied customers out there, but I'm proud to say that the grand majority is happy with their puppies and have the customers willing to back us and provide their experiences publicly.

I also recently Purchased a puppy from Adorablepetz.com. I started corresponding with Joe Lozano and Sylvia Guerra of Adorablepetz.com in July 08, to find the perfect puppy for my family. We had recently lost a much beloved 9 yr old pet to cancer and were looking for a new addition to our family, to help us through the grief and bring some joy back ino our lives. In early August 08 we found a puppy we fell in love with on their site. When talking to Joe on the phone about her, he refused to hold the puppy for us unless we gave him the whole amount that day. If we wanted her to be held for a few days with "only" $200 down, we would have to put the money straight into their joint bank account, because Paypal takes a few days fo it to go through. This was the way we got tricked into not using Paypal. Because we really loved this puppy and had such good feelings about her, and also because we had been communicating for afew weeks already, we had a false sense of security and trusted them enough to pay them this way.

After about a week, We had paid the rest of the money for the puppy, and also the $250 for planefare. They kept regular contact with us enough to have us give them all the money and also to say the plane was more than expected and they needed another 50 dollars. At this point, I felt I had been promised a $250 shipping rate but didnt want to get upset about it so pleasantly enough gave them the xtra $50. We were promised that she would be shipped within 2 days. However, as soon as they knew the entire $600, for puppy and shipping, was in their account, There was an IMMEDIATE drop in communication. At first I was alittle peeved but ready to understand, leaving voicemails and sending emails daily, to both Joe and Sylvia. After several days of this, I was starting to FREAK OUT. My emails and voicemails got more and more upset and worried, asking them to please just tell me everything is ok and give me the travel time, I understand that they must be busy but I am starting to really worry, etc etc. No response to any of that. They would not answer any calls from my area code, or any blocked #s. However, when a friend in another area code called, just to test if they were still around, and just dodging us, they answered right away.

This went on for 2 1/2 weeks!! It was complete torture. I almost had a nervous breakdown over it. I was crying every day, I had totally fallen in love with my puppy, had named her, bought everything she would need, food, beds, playpen, blankets, toys, even a few little dresses and a tote to take her around with me. I had showed her pictures to everyone I knew, and Joe and Sylvia knew all of this. They knew her name, how much we loved her, and Im sure they knew how much they were hurting us. A cpl of times over this period I left a voicemail just Sobbing, so stressed and hurt over what they were doing to me. Of course they did not respond to these voicemails either. I finally sent an email saying Im sorry but if I didnt hear from them in the next cpl days I will have to contact law enforcement and a lawyer. These messages were also ignored.

Finally, after 2 1/2 weeks of this nightmare, I did file a police report and had a lawyer call them from another state, which they immediately picked up. They told my lawyer very casually, as if they had done nothing wrong, that I could pick another puppy off the site. when asked, "what happened to HER puppy???" Joe told him that she had hypoglycemia, as if this temporary condition was an explanation of why they couldnt give me the puppy I bought, and why they had dodged my calls and emails and tried to keep my $600 without producing my puppy. This made me suspect that, A: She had something much worse, a bad disease of some sort, or B: they simply sold her to someone else, if they ever had her at all.

I did not see any puppies I wanted on their site, and kind of didnt want to get one from them out of principle by that point. I was told by email tha if I wanted a refund instead, it would take 30 days to process. ha! While they had had my money for about 6 weeks. Well, I said I did want a refund, and was assured I would receive it in 30 days or less. Right now, it has been 2 months since then. When it was close to 30 days, I started sending emails every few days asking when my refund would be sent, and once again they ignored my communication about this. Over this time, I did see 2 puppies, at different times, that I liked, and since I was very skeptical that I would ever get a refund, I let them know, I will take that puppy as my replacement. Each of these 2 times, they responded saying "sorry this pupp has ben sold" (even thought I had emailed and called them about the puppy within about an hour or 2 after the new puppy was put on their site) It seems to me they are just trying to continue to put me off forever. It has been 2 months since they told me I would get my refund in 30 days or less, almost 4 months since I paid them $600 for my puppy, and I STILL have not received a puppy or my promised refund.