Complaint Review: ADP - Nationwide
- ADP Nationwide USA
- Phone: 973-974-5000
- Web: https://www.adp.com/
- Category: Customer
ADP Payroll Unprofessional, Immoral, Liars, Unethical Roseland Nationwide
*Author of original report: I have the full story
*Consumer Comment: The full story
*Author of original report: Lol
*General Comment: SO......
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ADP is unprofessional, immoral, and liars. ADP messed up on my sister's w2 and was given the run around by both her employer (who blamed ADP) and ADP (who blamed the employer). My sister tried calling ADP to get further assistance in which they denied her because she was not their client. She notifed her employer to call them to get things straightened out so that she can file her taxes. The employer never called ADP.
After days going by, and no resolution, I decided to contact the corporate offices myself. I spoke with a gentleman by the name of Rick who identified himself as the Senior Executive of Client Services. I explained to Rick that I am a registered and certified tax professional through the State of New York department of tasxation and finance and that the w2 would flag an immediate audit for my client, who is also my sister. Rick reiterated that ADP can not help at this time but would be willing to reach out to their client to let them know of the discrepancy on the w2.
Rick also stated, contrary to what my sisters employer told her, that they use the numbers provided to them by their clients to create the final w2 form. About 5 minutes after I got off the phone with Rick, my sister called me hysterical and in a panic mode that she was being fired from her management position due to ADP calling the client and stating that I called on behalf of the company claiming to be their CPA. I immediately called Rick back and now he is claiming they never said that and if my sister got fired that it has nothing to do with ADP.
This resulted from ADP's behavior by lying to their client about what was said during the conversation. Rick stated to me that he did not tell the client that I said I was calling on behalf of the company, but then he also told me he didn't even speak with the client directly, he sent an email to member services and they called. So, if you were not the one to call and speak with the client, how can you assure they did not tell the client that I called on behalf of them and acted as their CPA???
I also notified Rick I never once said I was a CPA (as there are tests you have to go through in order to be a CPA that I have yet to take) and he said "naturally one would assume a tax professional is an accountant/CPA. Rick tried to tell me this was a minor difference. It most certainly is NOT a minor difference when you call your client and LIE to them stating that their CPA called in regards to the discrepancy on the w2. That made a HUGE difference and the SOLE factor in my sister being released from her duty as the office manager.
Now, on to the next issue. My sister received a text message from her employer hours later saying they looked into the problem to see what the discrepancy was. He told her ADP told him the reason her wages were different is because she went tax exempt for some period of time during her period there and that ADP has a signed form from her stating she is tax exempt. Here is the issue with that, my sdister has NEVER went tax exempt and NEVER signed anything stating she was tax-exempt. So, at this point I have to assume ADP or her employer are falsifying records to supplement the difference in wages on her w2.
Also, even IF my sister went tax-exempt, according to 26 CFR 31.6051-1 of the USC it states: (iii) In the case of statements furnished by the employer for whom services are performed, with respect to wages paid after December 31, 1955, “the total amount of wages as defined in section 3401(a)”, as used in section 6051(a)(3), shall include all payments made directly by such employer under a wage continuation plan which constitute wages in accordance with paragraph (b)(8)(ii)(a) of § 31.3401(a)-1, without regard to whether tax has been withheld on such amounts. Thius means that even if you go exempt from tax withholdings, the amounts reported in box 1 of the w2 will NOT be affected.
ADP is considered unprofessional for the way they handled the situation. They acted immorally by lying to their client which resulted in the decision to terminate my sister. This company has no idea what they're doing and have no meaning of the word ethical. Rick has lied to me twice now. Even after he was told of the situation, he said he would contact the client to let them know it was a misunderstanding on HIS part, which he never did. These people lie and do not have good business practices. They seem very shady and I would be very cautious if you use their services.
This report was posted on Ripoff Report on 02/09/2017 11:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/adp/nationwide/adp-payroll-unprofessional-immoral-liars-unethical-roseland-nationwide-1355088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
I have the full story
AUTHOR: - ()
SUBMITTED: Sunday, February 12, 2017
I am basing my "ripoff report" off facts thank you very much. When you have SEVERAL text messages (which when I find out to upload them here, I will be more than willing to) from the employer that they have nothing to do with the w2's and that ADP creates them off of what ADP has (NOT THAT THE EMPLOYER SUBMITS THE INFO), then it is ADP problem to fix them and to reach out to their client, which is exactly what I asked ADP to do. Not to lie and say I said I was Crossman's CPA.
As far as the discrepancy goes, yes it was a major one. Almost $6,000 difference. Now, you may not understand this because you rather argue the fact that ADP did nothing wrong but let me explain it to you. My sister does NOT have a 401, she does not have an HSA, no cafeteria plan, etc. Absolutely NO tax deferred income (however, ADP states she does according to her w2). Now, this year the PATH Act is being enforced for EIC and ACTC fraud. If my sister were to file her taxes the way ADP has her w2, she would qualify for almost $2,000 in credits she really doesn't qualify for (if the larger number is her true earnings rather than the smaller number which is reflecting in box 1). Therefore, she will get an immediate audit from the IRS thinking she is trying to defraud the IRS out of EIC and ACTC. Would you want to claim more credits than what you're entitled to, go through an audit, and essentially leave yourself open to fraud charges???? I don't think you do, so why should my sister?
As far as how I came to the conclusion there was an error, it doesn't take a rocket scientist to see that your taxable wages are different than your ss/medi wages without supplementing informastion in box 12 or 14. When you have a $6,000 difference in your income with no supporting evidence, it looks like one of two things, either tax evasion or wage theft. If ADP is being paid for a service, it is THEIR responsibility to ensure their work is correct. I'm sorry, but $6,000 in income is a lot of money to make an error on. Especially when it will have a monatery effect on the tax payer and ADP's client.
Now, you say why didn't we talk to the employer first? My sister did. You know what she was told? IT IS ADP ERROR AND THEIR FAULT AND THEY NEED TO FIX IT! This is in writing in a text message. I had enough documentation to know that something funny is going on between ADP and their client. I know the type of work my sister is in, I know what benefits she does and does not get. I had enough to go on that there is seriously an issue with HER w2 that is going to get HER audited.
It is obvious you do not know the tax laws if you're asking me why I didn't file what I thought should be right. That's a violation of Title 26 U.S.C. It is the employer and ADP responsibility to fix and correct the w2 in a timely fashion. Neither of them are willing to fix their mistake.
Now, after all is said and done, the employer sent us a text message saying ADP looked into this to see what the problem is. ADP stated that my sister as well as other employees have went tax-exempt at one point in time and that is why box 1 was different than box 3 & 5. However, according to 26 CFR 31.6051-1, tax exempt withholdings are still required to be reported in accordance with the law. ALSO, at ADP admission, there were more people than just my sister who went exempt. However, those other people who went exempt had no issues with their w2 and boxes 1,3, & 5 were all the same.Additionally, my sister NEVER went exempt on her w4 and ADP is refusing to give us a copy of her SIGNED w4 stating she went exempt. Furthermore, when you sign a w4 stating you're going exempt, you are exempting yourself from tax withholdings which would only affect the amount in box 2 of your w2, not box 1. You are not claiming that your income is defined as tax exempt income in accordance with Title 26 U.S.C.
There is definitely something odd about all of this and I believe ADP is at just as much fault as the employer.

#3 Consumer Comment
The full story
AUTHOR: Robert - (USA)
SUBMITTED: Thursday, February 09, 2017
You are basing your "RipOff" on information you apparently don't have, and probably at least are skirting if not outright violating what would generally be seen as professional standards of conduct.
I would not be at all shocked that just based on how you described yourself that you at least didn't leave an impression that you were representing(not saying you were a CPA) your sister's employer adding a lot more "force" with your call. You stated that you were called about 5 minutes after you hung up with them when she told you she was fired. So in that 5 minutes people you describe as people who are going after each other, immoral, liars basically banded together to get your sister fired. Okay...sure makes total sense.
You say ADP is lying. To what end? ADP isn't pocketing this difference, it is just numbers in a file? There is NO incentive or them to lie and a huge incentive for them to post accurate information. Do you really think they want to risk some huge IRS audit over a minuscule discrepancy? Yes, I am sure YOU do, but it doesn't make it so. They can only report what the Employer reports. They aren't going to take the word of some "Tax Professional" that what was reported on 1 person's W-2 was wrong. Would you really as a "Tax Professional" tell them to do this...regardless of what the Employer said?
Seriously you can't be that dense.
Now, why would the employer lie? Granted they have a little more incentive since their taxes are based on what they report. However, again any legitimate company isn't going to risk an IRS audit for a few dollars. If they are an "illegitimate company" then perhaps it is good your sister got fired. But on this you never said what this difference was. Was it $10 or $10,000? Were they over reporting or under reporting? Just how did you come to the conclusion that there was a difference? Are you sure your sister is telling you everything, such as does she have a 401K? How about reimbursed expenses? As both of those could affect Box 1 and explain a difference between the W-2 and her last pay stub(if that is your comparison). One even has to wonder why you didn't talk to the Employer first?
As a "Tax Professional" one would think that you believe "documentation is king", yet based on what you wrote you have none. You don't have all of her pay stubs to see where things may have gotten "off", you don't have a copy of her W-4 that would show what she elected. You've not shown in any way shape or form that her employer sent valid information that ADP changed.
But let's say that you are 100% right and ADP and the Employer are conspiring to commit Tax Fraud. Then why not file with what YOU think it should be? She will get audited..right?
Perhaps her audit that since you have all of your proof of wrong doing it will cause such repercussions that she alone will bring down ADP, her ex-employer and perhaps the entire IRS. She would be a superstar, people would erect statutes in her honor, and you for being the one who cracked the case would be a hero to millions of people. Just think talk shows, lecture circuits, books. Who knows in 50-60 years your face may even be on the $1000 bill. That is where all of these accusations are heading...right?
Now of course I now expect you to ignore EVERYTHING that was said, say that you didn't bother reading it, then turn right around and say that I was wrong on every point. You may even bring out the "Oh you must work for them". On the last point..sorry but I do not now or have I ever worked for ADP.

#2 Author of original report
Lol
AUTHOR: - ()
SUBMITTED: Thursday, February 09, 2017
My sister knows nothing about taxes and would NOT have known what to say to ADP. If ADP had not LIED to their client and said I told them I worked for Crossman, then she would still have her job today. I had permission to contact whoever I had to in order to complete MY client's taxes without error. So go troll someone else or go back to your desk at ADP. This shows how professional you people are.

#1 General Comment
SO......
AUTHOR: Tyg - (USA)
SUBMITTED: Thursday, February 09, 2017
So in NO WAY are YOU going to take ANY responsibility in this situation?? I was YOUR interference that caused your sister to get fired!!! BY YOUR OWN ADMISSION!!!!! ADP can ONLY report the numbers that your sisters EX employer has provided. YOU CHOSE to try and help your family member but YOU made the whole situation WORSE!!!! Where is the report on YOURSELF??? The road to hell is paved with GOOD INTENTIONS!!!! Maybe learn from this and DONT interfere. It was NOT your place to do as YOU did. All I see is someone who really screwed up by attempting to help and does nothing but deflect the responsibility to another party in order to keep it off themselves. Would your sister have lost her job if YOU had not interfered? Wouldnt your sister STILL be employed if YOU let her handle it? Maybe STOP your fish wife gossiping and blaming others when it was YOUR DIRECT INTERFERENCE that cost her job.


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