Report: #1381358

Complaint Review: ADT Security - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Shiv — Brookline Massachusetts USA
  • Author Not Confirmed What's this?
  • Why?
  • ADT Security Nationwide USA

ADT Security, ADT LLC, ADT Security Services ADT Security Services - Terrible Customer Service, Disregard for Customers Boca Raton, FL Nationwide

*UPDATE Employee: ADT Corporate Customer Service

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ADT's customer service is unacceptable! Called up to cancel. Rep says I'm good to go but all I need to to do is pay for next 30 days. I said ok. I then have Xfinity come in and set up a new alarm system. After 4 days, I then get a call from ADT saying I owe an Early Termination Fee, because my contract was longer. What the hell? I specifically called up ADT to cancel, and based on your response, finalized things with Xfinity Home. If ADT had told me when I'd called in the first time, I'd have just run the contract as is, till the end of the contract period. This is inexcusable. I have to now pay $250+ because you have reps who cant do their job??

This report was posted on Ripoff Report on 06/26/2017 11:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/adt-security/nationwide/adt-security-adt-llc-adt-security-services-adt-security-services-terrible-customer-se-1381358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

ADT Corporate Customer Service

AUTHOR: ADT Corporate Customer Relations - (USA)

POSTED: Monday, July 17, 2017

Hello. I apologize for this concern and we'd like to review these concerns further to help. Please email us your ADT account info to AlwaysThere@adt.com so we may assist. Thank you. -Andrew

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