Report: #1416318

Complaint Review: ADT Security Services - Aurora Colorado

  • Submitted:
  • Updated:
  • Reported By: Linda — Pensacola Florida United States
  • Author Confirmed What's this?
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  • ADT Security Services 3190 S. Vaughn Way Aurora, Colorado United States

ADT Security Services Marty (salesman) who called me via phone swindled me out of $120.00 Aurora Colorado

*UPDATE Employee: ADT Security Services

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I purchased an ADT Security System from Marty over the phone, after he offered me a $120.00 refund for two months of free service. He said ADT would mail me the rebate. After several weeks of not receiving it, I contacted Marty on Nov. 22 at 9:06 AM. He said, quote, "I will get it to you." I did not get it, so I called him again on these dates: Dec. 1 @ 2:38 PM; Dec.6 @ 3:14 PM, and today, Dec 11 @ 9:26 AM. Each time he said he would call and check on it. He said he didn't know what the problem was. Today I told him to give me the number of whomever he was calling (951 892 7402). I called and the rep said I should have received a rebate certificate via email. I DID NOT RECEIVE THIS FORM. She said it may be in my spam folder. It is not. She also said it takes 8 to 12 weeks to get refund. Marty did not tell me that. I told her to send me the form today. She did via email. I received it without any problem. It explicitly states that you must return the form within 30 days of installation date, which was October 25, 2017. I have now just discovered that I have been swindled out of $120.00 because the 30 days have already past.

This report was posted on Ripoff Report on 12/11/2017 03:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/adt-security-services/aurora-colorado-80014/adt-security-services-marty-salesman-who-called-me-via-phone-swindled-me-out-of-12000-1416318. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

ADT Security Services

AUTHOR: Andrew - (United States)

POSTED: Thursday, December 14, 2017

Hello. I apologize for this frustrating experience and we'd like to look into these cocnerns further to help. Could you please email us your account information for where your service is located to AlwaysThere@adt.com, and we'll follow up to assist. Thank you. -Andrew 

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