Report: #1200959

Complaint Review: ADT Security Services - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Steve D — Paso Robles California
  • ADT Security Services Nationwide USA

ADT Security Services Beware ADT Security Services Account Cancel Tactics Nationwide

*UPDATE Employee: ADT Corporate Customer Relations

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In October 2014, for budget reasons, I tried to cancel my ADT security service after six years of continuous service.  I was immediately told that since my wife had signed the original contract (she was home at the time of installation), only she could cancel it. I was dumbfounded. After telling them that it's my house, my credit card and my income that is paying for the services, I could cancel anytime I wanted.  After blocking their charges on my credit card and disconnecting the service on my end, they said they would continue to bill me and eventually send the bills to a collection agency.  This has gone on until now, January 2015.   They called for about the tenth time, and my wife finally talked to them and said, "Didn't my husband tell you we had stopped the service?"  Priceless!

After going through this ridiculous episode, I now hate ADT with a passion.  If their corporate strategy is to threaten customers who want to disconnect with collection agency action, I do wonder what other strategies they have in place to bamboozle us.  And what supreme arrogance they have to say that their "contract" was exclusive to my wife!  


This report was posted on Ripoff Report on 01/11/2015 06:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/adt-security-services/nationwide/adt-security-services-beware-adt-security-services-account-cancel-tactics-nationwide-1200959. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

ADT Corporate Customer Relations

AUTHOR: ADT Corporate Customer Relations - ()

POSTED: Monday, January 12, 2015

Hello. I work with ADT's corporate office and I would like to apologize for the frustration this concern has caused for you and your family. We're very sorry to hear you wish to discontinue the services. Due to liability purposes, when requesting to have to have an account canceled, ADT would have to speak with the contract signer. Please have your wife email us her contact information to AlwaysThere@adt.com so that we may follow up with her and help address these concerns further. Thank you. -Andrew 

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