Complaint Review: ADT Security Services - Nationwide
ADT Security Services Beware ADT Security Services Account Cancel Tactics Nationwide
*UPDATE Employee: ADT Corporate Customer Relations
In October 2014, for budget reasons, I tried to cancel my ADT security service after six years of continuous service. I was immediately told that since my wife had signed the original contract (she was home at the time of installation), only she could cancel it. I was dumbfounded. After telling them that it's my house, my credit card and my income that is paying for the services, I could cancel anytime I wanted. After blocking their charges on my credit card and disconnecting the service on my end, they said they would continue to bill me and eventually send the bills to a collection agency. This has gone on until now, January 2015. They called for about the tenth time, and my wife finally talked to them and said, "Didn't my husband tell you we had stopped the service?" Priceless!
After going through this ridiculous episode, I now hate ADT with a passion. If their corporate strategy is to threaten customers who want to disconnect with collection agency action, I do wonder what other strategies they have in place to bamboozle us. And what supreme arrogance they have to say that their "contract" was exclusive to my wife!
This report was posted on Ripoff Report on 01/11/2015 06:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/adt-security-services/nationwide/adt-security-services-beware-adt-security-services-account-cancel-tactics-nationwide-1200959. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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