ADT security services ADT poor or lack of service. Boca Raton Florida

After one year of trying to upgrade to the pulse system without any call backs from a rep, I finally was able to get an appointment date. On 11/18/13 I took a day off from work to get my system upgraded, however that did not happen. Instead I was contacted by a sales rep trying to sell me what I already wanted (The Pulse System.) After he apologies for the miss under standing I'm a rescheduled for install on11/29/13 between 8am-12 noon. After 12 came a went I called the seals rep to ask what happened. He acted shocked and said he would look into it. He would later call and offer me 2 months free service and promised a install the following day 11/30/13. Later tonight he called and saidnhe was again sorry but he would not be able to get anyone to my home until 12/03/13. I told him due to the two prior no shows that cost me a total of 16 hours a vacation I was not willing to take another day off so his tech could fail to show up again. The rep then apologized and got off the phone. Has ADT gotten so big that they no longer care about their small contracts (homeowners?)