Complaint Review: ADT - Aurora colorado
ADT Installed Pulse under false pretenses. Had me sign on the installers notebook and did not tell me I was signing a contract. At no time was I told there was a contract. Aurora colorado
*Author of original report: ADT & Defenders Drama coming to a close.
*Author of original report: Respone to Rebuttal from Dog FYI
*Author of original report: ADT Defenders
*Author of original report: El Cajon Complaint continues I now know Defenders Protect Your Home use ADT name and the blame goes to them.
*Consumer Comment: Very Simple Question
*UPDATE Employee: ADT Security Services
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Salesman a smooth shill working the phone together with a guy bordering on swindler. Install Saturday 10/20/2018 Installer several hours late for appointment. called after being almost 2 hours late. Installer had trouble installing system was at my home until after 7:PM Should have been easy install equipment under $900 worth provided free. Tried to sell me on lots of equipment I didn't want or need which I would have to pay for. Asked if I wanted to put the ADT app on my phone. Did not tell me it was $25 a month more. Had me sign on his notebook. Did not tell me I was signing a contract. I didn't even know there was a contract. Sales guys never mentioned it. I was never given a copy of the contract. Sales guys said my bill would be $27.99 a month because I had wifi and internet. Customer service tonight said I could not be charged $27.99 a month because I didn't have a land line. Can't get their stories straight. I called when I saw they were charging me $52.99 a month. I called October 25th and found out that I had signed a contract. They said it was emailed to me,but I never received it. They said they would email it. and I still don't have it. I requested two things a copy of the contract and the Pulse thing removed. I deleted the app from my phone.I have received neither.
A Bill arrived today. I called again tonight. Asked to have a copy of the contract. Customer service can't send me a copy of the contract. They have to order it,, but I got a bill for $72.42. A far cry from $27.99 don't you think? I removed the app and unplugged they system. Words cannot express my contempt for these disingenuous and incompetent team at ADT DO NOT TRUST THEM. SALES PEOPLE ARE SMOOTH, CORDIAL LIARS. CUSTOMER SERVICE IS IMPOTENT.
I am a senior citizen and I feel I was ripped off, and they are doing nothing to see Pulse is removed and that I get a copy of the contract.
So I want nothing to do with them.
This report was posted on Ripoff Report on 10/26/2018 07:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/adt/aurora-colorado-80014/adt-installed-pulse-under-false-pretenses-had-me-sign-on-the-installers-notebook-and-did-1465775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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