ADT ADT quoted one price and the price more than tripled at installation.

 My communication with your Company! Please understand that I was told that the only upgrade that would possibly be needed was the panel upgrade and I agreed to $497 if that had to happen. When the Technician arrived, the current cameras and the smoke detector would not work. SINCE YOU COULD SEE THAT AN UPGRADE WAS NEEDED, YOUR SALES AGENT PROBABLY ALSO SAW THE NEED FOR AN UPGRADE BUT CHOOSE TO MISLEAD ME. THE TWO YEAR OLD PANEL HAD TO BE UPGRADED. ADT CONSTANTLY UPGRADES THE TECHNOLOGY SO IT LEAVES YOUR CUSTOMERS IN A BAD POSITION AND OUT OF WAY MORE MONEY THAN YOU ARE PREVIOUSLY QUOTED. ADT HAS NOW BECOME A COMPANY THAT CAN’T BE TRUSTED. ADT GOT ME THIS TIME, BUT NEVER AGAIN! Just now need to warn other customers! In hindsight, Vivint was probably a better option for my Mom’s House. Sent from Denise's iPhone On Nov 16, 2023, at 8:33 AM, ADT AlwaysThere Email wrote: Good Morning, We do apologize again to learn of your installation concerns and for the frustration you've experienced contacting ADT. We do see upon review of the account that an upgrade of the system was needed as you upgraded to the system to include Google Nest devices. We see a discount was applied to the order in the amount of $961.50 bringing the installation down from $2108.30 to $1215.60 prior to applicable taxes. Best Regards, Eileen L. W. ADT Presidential Executive Response & Resolution Social Media Specialist 4926 Kernan Blvd S | JACKSONVILLE, FL 32224 Sunday-Thursday 9:30 a.m. 6:00p.m EST On Thu, 16 Nov 2023 at 04:55 AM wrote: Per your comment on Pissed Consumer, I am reaching out! Here is a copy of the Review I posted.

Hello. Thank you for taking the time to write your review. We're terribly sorry to learn of this disheartening experience. Our team would be happy to assist you with your concerns. Feel free to send us a copy of your review/concern, along with the telephone number and address where the service is located to AlwaysThere@adt.com. Thank you.