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Report: #580758

Complaint Review: Advanced Cleanse - Internet

  • Submitted:
  • Updated:
  • Reported By: Anne R. — Winston Salem North Carolina United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Advanced Cleanse Internet United States of America

Advanced Cleanse DECEPTIVE PRACTICES AND FALSE ADVERTISING Internet

*UPDATE Employee: CS

*Consumer Comment: The info you are looking for.

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From the email confirmation from my free trial order, received on February 21.  Thank you for trying the Advanced Cleanse Advantage. This membership entitles you to discounted pricing of over 80% off the retail price of Advanced Cleanse. After just 3 bottles, your membership will have already paid for itself! As a member of the Advanced Cleanse Advantage, you will be entitled to wholesale pricing and priority customer service, available to answer any questions you may have. As a member, you will be saving over $50 per order instead of paying full, retail price for Advanced Cleanse every time. Congratulations! You are on your way to becoming a better you, all while saving. You are currently entered into a 14 day trial of the program. At the end of your trial you will be billed the full price of membership and begin receiving a monthly supply of Advanced Cleanse at the heavily discounted price of $12.95 . Please keep in mind that it may take a few days to receive your product. You can track your shipment here: . Your trial will end on Mar 07, 2010. If you do not wish to become a member you can cancel anytime by contacting one of our customer service representatives at 1-866-221-1575 or support@tryadvancedcleanse.com. We are available to you 7 days a week, 9:00am 6:00pm EST. We value you as a new member and welcome any questions or concerns that you have about Advanced Cleanse.


I called on March 5 and spoke with Christine at 6:24 p.m. and was given a cancellation number.  To make absolutely sure I did not need to return the product to ensure cancellation, I called back on March 6 at 10:15 and spoke with Ray.  Ray confirmed that my membership was cancelled and I would not be charged.


On March 9, charges totalling $151.14 hit my card.  On March 10, I called back at 2:48 p.m., spoke with James and was informed that "they only process cancellations at this number."


I am trying to find out the name of the company, key executive names (CEO, Chairman of the Board, etc.) so that I can escalate this situation to anyone who will listen: BBB, the Today Show, local news stations, etc.


 

This report was posted on Ripoff Report on 03/14/2010 05:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/advanced-cleanse/internet/advanced-cleanse-deceptive-practices-and-false-advertising-internet-580758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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#2 UPDATE Employee

CS

AUTHOR: kmedia - (United States of America)

POSTED: Wednesday, March 17, 2010
I work for Advanced Cleanse. I'm sorry that you are unsatisfied with our product. Please feel free to contact our customer support center by email or our toll free number at support@tryadvancedcleanse.com, Monday Friday 9:00AM - 9:00 PM EST and Saturday 9:00AM 5:00PM EST. We suggest email for a faster response. We will be happy to answer any questions or solve any issue that you may have.
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#1 Consumer Comment

The info you are looking for.

AUTHOR: Kens - (United States of America)

POSTED: Sunday, March 14, 2010
Enado Media, LLC


1521 Action Road, #842


Miami Beach , FL 33139


Contact:

Dash, Kevin


Phone:

(877) 651-2112

There you go I would suggest you file with the central Florida BBB and the attorney general of both your state and Florida. The FTC and the IC3.gov. 
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