Advanced Moving And Storage Actual Cost Exceeded Estimate by 50% or more, Rude Management at Company Also- Unethical Addison Illinois

This customer originally asked for a not to exceed price, it was explained to the
customer at that time that no local mover in the state of Illinois could legally give them a not to exceed price for a local move, this should have been my first red flag
regarding payment with this customer....

It was explained at this time to the customer that our phone estimate is as accurate as the list and discription of items to be moved that the customer
tells us they are moving. It was also explained that any long carries to the
truck, items not packed and ready to go upon the crews arrival would of course
slow the process of the move. Suggestions were made to the customer at this time as well as to what steps they could take prior to our arrival to ensure that
the move went as quick as it could.

It is the policy of our company to advise all customers of our payment terms at the
time that the customers reserve their move date with us. We do ask for a deposit
to hold the truck, upon receipt of the deposit we send our customers a confirmation letter advising them that we have received the deposit amount and
that our terms on the day of the move in cash or cashiers check upon and prior
to delivery.

As with most moving companies we do not accept personal checks for payment. This is explained to each and every one of our customers well in advance of the actual move day, the customers in this case were no different, they were aware of our payment terms.

This particular customer had an estimate for 3 hours of labor and a one time travel charge of $110.00. The estimated amount was $440.00 that was for 3 labor hours and one travel charge. The actual move took 4.75 hours to perform ( a good 45 min of that time spent on the phone with managment trying to get us to unload without payment). This customer paid a final total of $632.50 to move his family from one location in Aurora to another in Aurora. This move went 1hour over the phone estimate and 45 min for crew to collect charges.

It was at the point that I could hear the customer in the background telling one
of my movers to start getting this stuff off this truck now, I don't care what your
office said, I am not paying anymore then I was told it would cost...That was the point at which Christina instructed the crew to close the truck and stop unloading
until payment could be secured.

As we all know there are many sides and or preceptions to a story, I am happy to be able to tell our side of this story.....

Thank you

Christina Miranda
Advanced Moving & Storage,Inc.