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Report: #1131578

Complaint Review: Advanced Tech Support - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: James — Hutchinson Minnesota
  • Author Not Confirmed What's this?
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  • Advanced Tech Support 4800 TREX Avenue, Suite 350 Boca Raton, FL 33431 Select State/Province USA

Advanced Tech Support RIPPED US OFF AND MADE COMPUTER PROBLEMS WORSE!! Boca Raton FLORIDA

*UPDATE Employee: Advanced Tech Support

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We didn't call Advanced Tech Support we got hooked up with them through a purchase we made called PC Cleaner Plus through SparkTrust and when we finished paying for the product it said to activate your new software by call 800-318-0595 and that is how we got hook up with Advanced Tech Support what a scam!! I work in a professional office and we were having problems with our billing software and so they went in remotely looked around and said we had all kind of errors, blah, blah and you have to leave your computer on for 5-6 hours so it can be fixed and they made it 75% worse. I talked to 3 differenct techinicans at different levels and none of them did a darn thing but make it worse. Now my computer takes forever to even start up and I'm missing files and what a mess!!! I called and canceled the PC Cleaner Plus and the Advanced Tech Support they talked me into and said I want a full refund on our credit card.  No one returns my calls or emails!

Please do not make the mistake I did because I wanted the problem fixed now. Go with your local technician in the long run you will save money. 

This report was posted on Ripoff Report on 03/18/2014 12:53 PM and is a permanent record located here: https://www.ripoffreport.com/report/advanced-tech-support/select-stateprovince-ripped-1131578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Advanced Tech Support

AUTHOR: Advanced Tech Support - ()

POSTED: Wednesday, March 19, 2014

Hello

I am very sorry to hear of the recent complications that you have experienced.  Advanced Tech Support is dedicated to making our customers happy.  We would like to hear from you directly so we can correct any and all issues you are experiencing. 

Computers can be very complex and temperamental.  We try our hardest to fix these issues the first time around.  However there are instances that more time is required to correct a problem.  We always stand behind our work at Advanced Tech Support and encourage you to contact us if your computer is not running at optimal levels.

We do not refuse refunds, if you’re not happy and your issues were not corrected by all means you are entitled to a refund.  We have always stood behind our work and if we cannot fix the issue we always do the right thing.

Please reach out to us via one of our official support channels.

To contact one of our support agents please visit our contact page here: http://www.advancedtechsupport.com/contact-us.aspx

You can chat with a live chat support person from 8am to Midnight EST time 7 days a week.  If you like you can call us directly at 1-800-978-4501 24 x 7

We truly appreciate your business and look forward to hearing back from you.

 

Warmest regards,

John Hunter

Advanced Tech Support

atsrelations@advancedtechsupport.com

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