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Report: #365183

Complaint Review: ADVANTAGE TAX RESOLUTION - BEVERLY HILLS California

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  • Reported By: COVINGTON Georgia
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  • ADVANTAGE TAX RESOLUTION 468 N CAMDEN DRIVE BEVERLY HILLS, California U.S.A.

ADVANTAGE TAX RESOLUTION TAX ATTORNEY'S BEWARE OF THEM SAVE YOUR SELF GET REFERENCES DO RESEARCH BEFORE YOU GET SUCKER BEVERLY HILLS California

*UPDATE Employee: response to Linda's complaint

*Consumer Comment: I HAVE BEEN RIPPED OFF TOO, BUT I WILL NOT ROLL OVER AND PLAY DEAD!

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My name is Linda am a bus driver here in Atlanta Georgia. I contacted Advantage Tax Resolution because obviously I had a huge tax problem. To make a long story short I hear this advertisement on my bus all day every day the bus has a TV. I figure they're reputable company. Last September 2007. The person I spoke to was Matt Walsh I explain the IRS is going to garnish my check and the monies they're claiming I made is a mistake. He told me to send him 2100 dollars right now he could tell I was desperate he tells me that in order for him to take my case I have to send him the money today. To stop the garnishment so I got the monies from a family member. (Checking Account) He said the services would cost 4100 dollars to take my case but that he could knock down what I owed the IRS. He stated in October which was about three weeks later he expected the balance. When October rolled around I called him to let him known the levy was release off my check with some phone calls I made to the IRS and my payroll. Also his part I will give him that. But he said he needed the Balance I told him I had to pay my mortgage. He started yelling at me telling me he didn't care where I got the monies if I didn't get it today he was going to drop my case. He hadn't even solved any of my other issues. So again I got my family member to put up her credit card for 1000. He yelled at me and said in two weeks he expected the balance. He gave me a date little did I known he was going to charge my family members credit card without my permission or hers before that date. I tried to confront Mr. Walsh on why he would he charge the reaming 1000 dollars on my mother credit card without my permission but I was told he was not in the office. Call billing From then on he passed me on to a women name Shandy who he said was the office manager. I was given another number to call and every time I tried to call the receptionist would answer real fast and put me on hold forever this went on for months when I did get threw she said shandy was no longer handling my case but Mr. Rosales was. Documents were needed on my part I would send them back right away but again he was hard to contact has well. Months went bye. Then I was told very rudely by there receptionist after being on hold again for 20 minutes Mr. Rosales was no longer with company.
I became very frustrated because I was trying to put this behind me when I did get threw. It took faxes a letter even threw there web site to get there attention. I was talk to so rudely by the person who answers there phone calls that I became angry. Then I called prepaid legal and they wrote a letter on my behalf to get things speed up do you they drop my case after all my hard effort my money. I still owe the IRS and they began garnishment again I had to go bankruptcy court. This company is a RIPOFF. I really think they used telemarketers on one number you get right threw went there trying to get your business. After they get your business they give you another which you never get threw. All I am saying beware of these attorneys who claim they can get rid of IRS problems they're so full of s**t.

Linda
COVINGTON, Georgia
U.S.A.

This report was posted on Ripoff Report on 08/20/2008 09:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/advantage-tax-resolution/beverly-hills-california-90210/advantage-tax-resolution-tax-attorneys-beware-of-them-save-your-self-get-references-do-re-365183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 UPDATE Employee

response to Linda's complaint

AUTHOR: David - (U.S.A.)

POSTED: Tuesday, October 07, 2008

In respect to the privacy of current and former clients, our response is as follows:


Our company always operates with the mind set of protecting our clients, and in this
case we more than did so. If you notice in this complaint it states that she had a levy (wage garnishment) release in October. When we released this levy we had already filed a tax return to bring her back into compliance and had at least seven phone calls keeping her updated. We assembled and completed the forms to obtain a complete resolution to her tax problem. In her complaint she stated that months went by with no contact. This is not true. We corresponded via mail in the form of document requests and resolution paperwork.

We also accepted numerous phone calls from the client. As for the claim of taking money with out notification, we send out an Engagement Agreement before we get started with the case outlining payment policy and structure, which the client is required to read and sign. The day the client retains our services they are sent an invoice outlining the payment structure and terms. After every payment is made they are provided with an updated invoice with the continuing payment structure. The client states that she had to make a mortgage payment. Then why did she enter into an Engagement Agreement to pay for a service that she could not afford? We have never and will never hide our fees or payment structures from our clients. As a matter of fact we won't work on a case until the client has signed the Engagement Agreement outlining our polices and procedures.

What is not stated on this complaint is that we have a Binding Arbitration Clause in the Engagement Agreement to settle disputes with a neutral third party, which she never utilized. We always want to settle disputes amicably. We were not given the opportunity to be vindicated by an arbitrator.

I can give no further details on this case about the specifics without the express written consent of all parties involved; However, if we can obtain permission to include case documentation and a full account of all phone calls with a complete case history we will happily post it to this website for all parties to see. Also, when people call our offices threatening staff and cursing we are not obligated to respond to that person until he or she can act professionally. This person received the services that she needed and then tried to get her money back, period. This complaint is reprehensible and should be removed. I invite Rip-Off Report to contact us, along with this client so we can show them the truth of this case.

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#1 Consumer Comment

I HAVE BEEN RIPPED OFF TOO, BUT I WILL NOT ROLL OVER AND PLAY DEAD!

AUTHOR: Jentry - (U.S.A.)

POSTED: Thursday, August 21, 2008

Hey Linda,
I had the same experience with Matt Walsh and Advantage Tax Resolution. Consumers beware. I spoke with a Matt Walsh who indicated that I needed to drop $3900 in order to have them help me with my tax problems. On August 7th, 2008 I paid the company $2000 and was told that this would start the process and that the IRS would immediately be halted from levying my wages. On August 19th, 2008 the company took $950 from myaccount without my authorization. I contacted Matt Walsh on August 20th to let him know that I was unhappy about the withdrawal from my account without my permission. I experienced the same thing that Linda did. Matt Walsh started yelling on the phone at me and told me that I avoided his call on August 19th. I explained to him that I was a grown woman and that I didn't have to avoid anybody and that did not give him the right to just use the debit card number from the first transaction to pull money from my account.

Matt Walsh was very unprofessional, told me that he was dropping my case, and hung up the phone. Upon trying to call him back at least 50 times, the receptionist continued to hang up the phone on me and would not put me through to Matt. I cooled down and waited later on in the day to contact him again to let him know that he was going to make national headlines, because I was not going to roll over and play dead. He yelled some mumbo jumbo about a legal and binding contract. This contract is not legal and binding if services are not performed. This company can't just take $2,950 from me and drop my case. They have refused to talk to me, convinced my bank that they had the right to withdrawal money from my account, and have basically ripped me off. I called the Better Business Bureau (BBB) to only find out that this company has an "F" rating and they have numerous complaints filed against them. They are not a member of the BBB. I also spoke with the IRS and found out that the company had not contacted them to stop the levy that would be placed against my account. So, Matt just flat out lied about that. Taxpayers, you are better off working with the IRS or a local tax attorney or accountant to resolve your tax issues.

Linda, if you read this please e-mail me @ brooklynsbabes@msn.com. I am proposing that we find others that have also been ripped off by this fraudulent company and begin the process to shut them down, pull the plugs on their commercials, and anything else that will help consumers in recovering their money.

Please do not give your money to this company. They are a one man show (Matt Walsh) that rips people off with no results.

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