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Report: #671340

Complaint Review: AirG - Vancouver, BC Internet

  • Submitted:
  • Updated:
  • Reported By: mrlegoman — Lynchburg Virginia United States of America
  • Author Not Confirmed What's this?
  • Why?
  • AirG Internet Canada

AirG unauthorized services and charges on my bill Vancouver, BC, Canada Internet

*UPDATE Employee: Verizon subscription

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I have a Verizon prepaid phone that is only used once every other month.  I opened up last months bill and saw several charges for a "Premium SMS" service during a time period when the phone was off.  I called verizon and the charges come from a company called AirG. Apparently AirG send me several text messages saying that if I did not reply and opt-out, then I would be subscribing to their services.  First off, if I did receive such an text, I would have deleted it immediately as spam.

Second, everyone should know not to reply to such text anyway because of scammers and spam list.  My last bill had over $40 in unauthorized charges.  The Verizon customer service said they could not do anything because I did not take action to "opt-out".  I tried explaining that I never authorized any services and beside, how could I choose to opt-out if my phone has been off. But apparently this company has to power to simply charge people at will.  Such a ripe off. A complete scam of a company.

This report was posted on Ripoff Report on 12/14/2010 10:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/airg/internet/airg-unauthorized-services-and-charges-on-my-bill-vancouver-bc-canada-internet-671340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Verizon subscription

AUTHOR: airG - (Canada)

POSTED: Wednesday, January 19, 2011

Dearmrlegoman,

Thank you for your inquiry. I'm sorry to hear that you had a poor experience. Please note that we do not send out SMS to Verizon customers for our services. In order to use our service, someone would have used the mobile phone and accessed our service through the mobile internet. They would have been presented with the associated costs and the terms and conditions before entering our service. airG does not arbitrarily place charges on a mobile phone as this is triggered by the mobile phone user.

Increasingly, we found that the owner of the phone is unaware of charges that someone else has made to their phone. We encourage you to ask family or friends to see if they made the charges.

If your mobile phone has not been unsubscribed from our services, please contact us at your earliest convenience at 866.689.3280 for us to assist you. Thank you.

Regards,

Karen airG

Customer Care


 

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