AirG placed unauthorized charges on my bill and lied when they said they would remove them. Vancouver, British Columbia

Dear Mycah,

Thank you for your response.  I apologize that you didn't receive the service that you were expecting.  We want to help you resolve this matter.  Please contact our office during business hours at 866.689.3280 or by email at support@airg.com.  Please address your concern to me, for us to discuss this matter further.  Thank you

Sincerely,

Karen

airG Customer Service Manager

I called AirG on Saturday December 26th to explain my problem again because I am still receiving charges from this company.

I spoke with Lloyd who explained to me that he saw that I called on September 29th to cancel services. However I explained I am still received charges for October and November. Unfortunately something was wrong with their phones and I was not able to hear them to continue our conversation (I called from 2 different cell phones with two different services...AirG agreed it was their connection that caused a faulty reception). I agreed to call back on Monday December 28th.

I called back to speak with Lloyd again on Monday December 28th.. He was in a meeting and told me to call back in an hour. I called back in an hour and was transferred to Edgar. Edgar informed me that he was the highest supervisor at the time and that he could not see past 45 days and told me that I must have re-subscribed to the services. He also informed me that I could not receive a re-imbursement. Edgar proceeded to hang up on me while I was talking.

Note: Why would I re-subscribe to a company I am trying to seek a re-imbursement from.

When I called back he was surprisingly unavailable. I was informed that his supervisors were unavailable.

This company is dishonest, scammers and are a fraud. More action will be taken.

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Dear Mycah, Thank you for your feedback, Mycah.   Firstly, we are really disappointed that you
are dissatisfied and want to help you resolve this ASAP. Our services are initiated and transacted on the mobile
internet, and are purely an opt-in service. That means the only way a customer
is billed is if they click through our terms and conditions for the service
which are clearly and conspicuously displayed before our customers access our
service.  To help you resolve this issue I would recommend the
following: . It is very important to discuss these charges with
other family members or friends who may have access to the same phone.   Increasingly, we find that customer billing
inquiries stem from the person paying the bill not being aware of the usage
generated by a friend or family member with access to the same phone.  2. Please try contacting us again with more than just
your mobile number. Some times the billing for our services is done by the
mobile phone companies, which means we don't ever see the customers phone
number. So simply calling in with a phone number is difficult to track and
refund. Any information you can provide such as a username, or profile account
can greatly expedite our investigation. 3. Finally, please contact us directly at support@airg.com and we will verify if your
phone has been unsubscribed from the service and we can investigate if and why
you are still seeing charges. Thank you once again for your feedback, Mycah. We are
sorry to hear you have had a bad experience, we will work to resolve this for
you.