Aiseesoft.com Alva Jones Online Software Scam Internet

Beware!  I was looking to convert my old dvds to Ipad format, and Aiseesoft.com popped up on Google.  I did a little research and thought I was purchasing from a reputable company.  However, I was wrong.  I mistakenly purchased the wrong products due to Aiseesoft's misleading product information.  I finally purchased the right product from their site, and requested a refund for the wrong products.  Aiseesoft refused to provide a refund.  

Additionally, this company misrepresents their products and services on the Internet.  For instance, they promise 24/7 customer support.  However, I have documented proof that Aiseesoft.com does not respond to emails.  I had a question about the product and sent an email to support@aiseesoft.com in accordance with their website instructions.    I didn't get a response to my email until several days later when I sent another message to Marketing@aiseesoft.com asking for help.  

This company does not list any names or phone numbers, but my research has shown that this company may be based in China (registered in the US, Dallas TX).  A name associated with Aiseesoft.com is Alva Jones and the number is 86 134 667 9823.  

This company takes advantage of consumers and does not honor the refund policy as stated on their website or provide the customer support as advertised.  I caution anyone from purchasing any products from this company.