Aiseesoft.com ordered video converter and was supposed to have 90 day money back guarantee. was not satisfied with product. they will not issue refund. Internet

I ordered Aieesoft Total Video Converter with a 90 day guarantee. I was not happy with the program and requested a refund.

They wanted information on what problem I had with the program and I told them that the quality of the conversion was not as good as the original and that the file size of the converted video was three times that of the original.

They then asked me to send them a copy of the video I was converting and asked me to download a program called filezilla to send it to them. I downloaded the program and tried to install it but my computer would not allow it to be installed. They then wanted me send them a screenshot of the error message. I told them I did not know how to do a screenshot. I told them exactly what the error message was and they still would not give the refund.

They then wanted to know what computer and operating system I was using and I sent them that.

They then told me that I could get a refund if there was a bug in their program and they had to know more information to know what caused the problem. I told them they had a 90 day satisfaction guarantee and I was not satisfied with the program and to please send the refund.

They still would not refund my purchase price and sent another e-mail saying: "Before refund, we have to confirm your problem." They again wanted me to send them the original video to confirm the problem and said again that they would give a refund if it showed their problem had some bugs.

I told them I was not going to jump through anymore hoop and if they did not refund my money I would contact my credit card company to dispute the charge. They still would not refund my money.

I have contacted my credit card company and filed a dispute.