Report: #1414984

Complaint Review:

  • Submitted: Mon, December 04, 2017
  • Updated: Mon, December 04, 2017
  • Reported By: Nick — other United States

    United States Cencom Inc. Watch out after introductory prices they will jack up prices and be very inflexible.

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I am writing this report as I notice old complaints were from 2012. They are still the same in 2017. My issue is just a month old.

They do not disclose their month to month rate when you sign up for the low price "deal". It is $29.99. They would start you billing at this rate once the contract period is over, 6 months, 1 year etc., they will jack it up to $29.99. If you call to renew they will ask you to bring the account "current" meaning, pay $29.99 first and then get another year at rate of $11.99. If you want to cancel you still have to pay $29.99 even if you called minutes after receiving the invoice or on very first of the month. Too late! they will charge you for the whole month. 

Cancellation is a multi-step process. Even after cancellation, they would send a threatening email saying that if your system any signal to them they will charge $25 per signal! and they will keep threatening along the process, that they would report to credit agency any amount they invoice and you do no pay. 

So you need to program your system away from them before ordering cancellation. They talk nicely at the time of sign up but become horrible afterwards. It is a bait and switch. I would not recommend this ordeal to anyone. 

This report was posted on Ripoff Report on 12/04/2017 02:03 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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