Alaska Airlines Baggage Handlers Can't Read *REBUTTAL by employee

Anybody who buys something as fragile as glasses and puts it on an airline is just asking for trouble. The baggage handlers are responsible for loading the plane. The routing system and miles of track that your luggage has to follow, to fall out the carousel, is the responsability of the Airport O perating authorities, not the airline.

People if you want something that is very important and you spent hundreds of dollars, spend another hundred and have Fed Ex ship it and insure it. Airlines are like for moving people, luggage full of clothes and cargo that who knows what is in it.

Blame yourself, if you find a deal off the cheap labor of the Mexican locals, give it to a shipper who specializes in shipping your little wine glasses. Instead you think they are so important to blame Alaska about it?. Geez is their no accountability, you want to save a few bucks, gamble loose and blame it on a company who safely got you from destination to home with your bags I bet. You have a package labeled fragile, so the guy taking it off the plane probably was trying to take care of it but the planes are only on the ground for 30 to 60 minutes and their off.

If your going to spend hundreds of dollars, don't get upset at Alaska, you made the choice. If you had sent them by a dedicated shipper. OR Paid Alaska to ship it as cargo, you would not have 2 little wine glasses broke and think that is worth complaining about as you made a bad choice and a bad bet. Blame it on others when you had choices to do it right or try it on the cheap. The glasses could have broke from the cold air in the cargo hold, you know it's 30 below at 35,000 and if there are no animals and the flight is short. They do not heat the cargo hold to room temperature. Saves fuel. You have to do things right or suffer the consequences.
We are responsible for actions and our choices.

You gambled and lost not because of baggage handlers, but because of the automated baggage system that gets you your bags in half the time it used to take. It's automated and does not care but dump those bags as fast as it can. If you can't see that. Then you need to read.
Geoff

Alaska is MANDATED ot conduct a 10 year background check on ALL prospective employees. In addition, ALL employees are fingerprinted by the Port before being issued SITA Access. In addition, most airport employees at Internationl Airports are also given background checks by US Customs. Get off of it - There are 2 sides to every story and you should get your FACTS straight before leveling these VERY serious and FALSE charges against Alaska Airlines.

As far as the Overweight Fee - That's ALL it is -
A fee to cover the extra cost of transporting your things. As for the damage, My experience with Alaska Airlines (20+ years) is any and ALL legitimate and a lot of illegitimate baggage claims are investigated and settled. As long as your claim is "REASONABLE" and judging by your attitude with the AS (Alaska Airlines) agents in SEA - you were very unreasonable and demeaning to the employees involved. Maybe a little human decency on your part might had gotten a better response from the employees. We are ALL human. I am not defending what happened to you, but YOU need to learn to control your temper and be reasonable in your demands. Maybe if these items were so valuable - you should have INSURED them.

PS - I was born and raised in PVR ( Puerto Vallarta) Jalisco! -

I work at Seatac around the Alaska Airlines area. I have seen many things the ramp agents do to bags i coudn't believe it. There is one that always gets me the most. At the aft belly of an 737-400 the agents where unloading bags. One of em fell off the belt loader and landed under the plane. One agent was filling the plane with water and when the tanks are full it releases the rest down onto the ground. Anyways the bag fell right underneath the excess water pouring out of the plane. The ramp agents just stood there and laughed about it.

Other times they throw bags around or dropem without thought. They drive around recklessly and sometimes bags fly out of the baggage carts to be run over by someother equipment. I know it sounds like I'm bashing them, they are some good agents. It's just the bad apples outnumber them.

Listen, Alaska Airlines really needs to be more careful when hiring people because I have a friend who worked with a convicted rapist alone on graveyard for one year.

He was always sexually harassing her, when she went to the manger about it he didn't believe her and said he thought she was nothing but a s**t anyways.

What if she got raped? I know that Alaska Airlines does not do proper background checks on alot of people.

Thats why so many people get riped off. I know that if Alaska Airlines went thru and did proper background checks on every employee they would be shocked at what they would find out.Alaska Airlines really needs to protect themselves from a lawsuits better.

Listen, Alaska Airlines really needs to be more careful when hiring people because I have a friend who worked with a convicted rapist alone on graveyard for one year.

He was always sexually harassing her, when she went to the manger about it he didn't believe her and said he thought she was nothing but a s**t anyways.

What if she got raped? I know that Alaska Airlines does not do proper background checks on alot of people.

Thats why so many people get riped off. I know that if Alaska Airlines went thru and did proper background checks on every employee they would be shocked at what they would find out.Alaska Airlines really needs to protect themselves from a lawsuits better.

Listen, Alaska Airlines really needs to be more careful when hiring people because I have a friend who worked with a convicted rapist alone on graveyard for one year.

He was always sexually harassing her, when she went to the manger about it he didn't believe her and said he thought she was nothing but a s**t anyways.

What if she got raped? I know that Alaska Airlines does not do proper background checks on alot of people.

Thats why so many people get riped off. I know that if Alaska Airlines went thru and did proper background checks on every employee they would be shocked at what they would find out.Alaska Airlines really needs to protect themselves from a lawsuits better.

Listen, Alaska Airlines really needs to be more careful when hiring people because I have a friend who worked with a convicted rapist alone on graveyard for one year.

He was always sexually harassing her, when she went to the manger about it he didn't believe her and said he thought she was nothing but a s**t anyways.

What if she got raped? I know that Alaska Airlines does not do proper background checks on alot of people.

Thats why so many people get riped off. I know that if Alaska Airlines went thru and did proper background checks on every employee they would be shocked at what they would find out.Alaska Airlines really needs to protect themselves from a lawsuits better.

Quickly, Our baggage handlers are competent and concerned about our customers. They certainly can read. Alaska Airlines consistantly places #1 in fewest bags mishandled. I am sorry about your experience. Accidents do happen. Give us a chance to make it up to you.

They filed the following rebuttal to the above Rip-Off Report:

Their email: dave@vhhs.50megs.com
Their name: Dave

Their relationship to the company: Consumer Suggestion

Rebuttal:
As a Platinum level flyer, I found the story, as well as the rebuttal, fairly typical and nothing that hasn't happened before. But I was curious about one statement in particular:

>> All of these boxes were also declared over-size and I paid a $103 fee.>>

That's $34.00 per box. What would the charges have been to have them shipped by mail or one of the package handling companies ?

My point is that the airlines are basically a passenger company, while the alternative would have been to use a company that is a basically a freight company - UPS, FedEx, whatever. While I understand your frustration, and I've been there myself a few times, I believe that travellers such as yourself should seek other alternatives first. Failing at that, you pay your money and you take your chances - per the applicable tariffs,
regulations, and as stated above, releases. At least you didn't try to have them as carry-on baggage, which is what I see happen most of them time, causing even more problems for yourself and your fellow travellers.

This email is a rebuttal to RipOff #6164.

It was sent by Angie at alosoya22@yahoo.com.



Alaska Airlines Baggage Handlers Can't Read (#6164)



They filed the following rebuttal to the above Rip-Off Report:



Their email: alosoya22@yahoo.com

Their name: Angie

Their phone number: 406-656-6866

Their relationship to the company: Advocate



Rebuttal:

As an employee of the Alaska Airline chain, I can assure you that Alaska Airline baggage handlers can read. Like all other areas of the workforce, and life, accidents do happen and people do make mistakes. The baggage handlers that dealt with your luggage are human just as you are. When out on the ramp loading baggage, it is not exactly easy to handle your fragile

luggage as preciously as you would have hoped. And I'm sure that since the baggage was fragile, that you had to sign a waiver that said that the company is not responsible for damage to it's fragile contents. Plus Alask Airlines insures baggage to a total of $2500. So, unfortunate as it is, you did get reimbursed for your loss. I hope that you won't hesitate

to travel with Alaska Airlines again, and that you won't let one bag experience taint the image of the company in your mind. As an insider, I can tell you that Alaska Airlines is a wonderful company.