All My Sons Moving & Storage ripoff Greer South Carolina

We are very sorry that Lynne is not completely satisfied with her move. First, to start with I should state that we are under new managment as of July 2004 and we are very committed to customer satisfaction.

Generally, the Company does work on an hourly basis, so if one addtional man showed up it should have reduced the total number of hours required. Similarly, because the customer is paying for the truck on an hourly basis, adding an additional man should have reduced the overall cost of the move.

All additional costs beyond the hourly rate are discussed at the time the move is booked as well as the day before when the move is confirmed. It is standard in the moving industry to charge a small appliance fee for any extra heavy objects (ex. a piano, a refrig.).

We are not plumbers, we are only movers. Therefore, we do not disconnect and reconnect appliances. We believe you would want a professional plumber or professional electrician managing your important safety issues. This issue is discussed when the move is booked to make certain the customer understands this. In addition, before the start of the move, the customer initials her understanding of this issue.

Although the movers are professionals and pack everything in the truck as carefully as possible to avoid damage, in a very small percentage of cases damage does occur. The Company will admit liability and attempt to repair any damage. In addition, the customer is entitled to one of two forms of insurance. It is standard moving industry law to reimburse customers $.60 per pound for damaged goods. Alternatively, the customer has the option to buy replacement cost insurance. Lynne acknowledges this was her mistake, she was aware of the issue. Before the move starts the customer signs a form waiving replacement cost and accepting $.60 per pound.

In closing, we do not recognize the name Lynne, but we hope she has resolved her claim by now. The Company uses an independent company to process any claims and keep the process very fair to the customer. We are committed to customer satisfaction, discussing any extra fees in advance and avoiding damage.

Sincerely,

President