Allegiant Van Lines scam, scammers, fraud, ripoff, incompetent, incompetence Eugene Oregon

I paid a deposit to have Allegiant Van Lines move my family's furniture from Georgia to California on a specified date months in advance. On moving day, the movers did not arrive so my husband and I spent the day trying to contact someone which took multiple tries. Once contacted someone, we were promised movers would arrive the following day. The next day came and after waiting into the afternoon we began calling again which also took several tries before we were told by a representative that “there were no moving vans anywhere near Georgia” and we were nonchalantly offered a refund. We accepted the refund after realizing that's all we would be receiving from Allegiant Van Lines for this predicament. 

After checking for the refund diligently for almost 2 weeks, I contacted the company again and spoke with Shannon who seemed concerned we had not received the refund, but stated her boss would be be calling us with more information. The following day, we contacted her again, and would for the next consecutive 5 days with the same promise. I then called another employee named Josh who seemed careless and bothered that we would request a refund for a service that was not provided and even had the audacity to mock me in a bratty childlike tone after I became agitated with his poor customer service. Now 18 days total have passed without a refund, and I fear I will not receive a refund without outside action.