Complaint Review: Allumiderm/Allumineye
Allumiderm/Allumineye I ordered a sample of the eye cream they were advertising for $5.95, I ended up being charged and additional $4.95 for the skin cream, I figured no big deal the sample is cheap enough. My order shows that I ordered it on June 29th and that it shipped out that same day. Internet
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I ordered a sample of the Allumineye cream online for $5.95, however somehow by accident I also ended up getting signed up for the skin cream "Alluminderm" for $4.95. At the time I figured an additional $4.95 no big deal ...My paperwork says I ordered June 29th, and my shipping confirmation paperwork says it shipped out the same day. On July 17th I called and talked to customer service to say that I had received my "samples" (which were a full size product) and that I wanted to discontinue (just in case this was one of those things that you continue to get without knowing you are signed up for it, been there - done that!) I received confirmation by email that I was cancelled. I thought ok good - took care of that, until I saw my credit card bill. I had been charged for $86.95 and $89.95 for the 2 products. When I called customer service again and explained that I had cancelled my "subscription" and that I had still been charged additional money for the product. I was told that I had not cancelled during the "trial period" which is 14 days. So then I asked how much time they allow for shipping, he replied they allow 3 to 4 days for shipping. I then said ok if you take 14 days for the trial period and add 3 to 4 days for shipping then my cancellation would land within that time frame. I was then told that the shipping time is included in the 14 day trial period, how can you call the time in transit a trial period!! I asked the customer service rep if all this was on their website, I was assured that it was, however I do not remember seeing or reading it. I will be going on their website to see if I can find it there. I also asked him if I could send the product back and get refunded because I had not even opened the skin cream and he told me that since I did not cancel within the trial period that he could not refund my money then either! So there is NOT a money back guarantee!! I actually doubt that even if I had called sooner that I would not have been refunded. PLEASE BEWARE don't order this product, I highly doubt that you will only pay $4.95 or $5.95, you will be charged the full 86.94 and 89.95!!
This report was posted on Ripoff Report on 08/02/2017 01:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/allumidermallumineye/internet/allumidermallumineye-i-ordered-a-sample-of-the-eye-cream-they-were-advertising-for-595-1389979. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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