Almost Diamonds ripoff charged my credit card never sent order Cathedral City Palm Springs

I regret responding so swiftly yesterday. After manually going through our records, it is clear this person has libeled us on the following points:

1) She claimed she was waiting months. In actual fact, her return was postmarked Jan 25th, her original order was placed Jan 20th. Which means we recieved the item back, probably on the 27th. She posted this complaint a little over 2 weeks after we recieved the item and here claims she was put through something for months. We have the package she shipped the item back to us in, postmarked Jan 25th. We have a printed copy of her invoice with a handwritten note on it, dated Jan 24th. We have the record of sale for Jan 20th from the credit card company. We would like to know what the customer has to justify stating this was going on for months?

2) She claims she was issued a fraudulent tracking number. That never occured. We have gone through EVERY piece of email correspondance with this person manually, and she WAS NEVER issued a fraudulent tracking number. Our records indicate she recieved her replacement item on Feb 19th. We have copies of all email correspondance that occured with this customer. We would like to know what evidence

It is one thing to complain about real problems you have with a company. It is another thing to make things up and abuse services like this. THAT IS DISGUSTING.

We DEMAND a retraction of the untrue statements made by this customer about our company. We apologize that there was a delay in processing her order, however, that does not give her the right to make things up and make us sound worse than we are.

This customer is correct in stating that we had problems delivering the correct item to her and that there was a delay. While we take full responsibility for this problem, we DID make this right as best we could. We credited her account and gave her the item for free. We lost money for our mistake. We have NO interest in ripping people off.

We are a small internet only business that specializes in inexpensive jewelry. To stay cost competitive, we do not have a business phone line, largely because we don't have the staff to answer phones throughout the day. That would require a substantial increase in our prices. In addition, we ship from a variety of sources from around the world. The initial error of sending the wrong item occured due to one of these sources, but where we dropped the ball was in responding to her exchange email promptly. This was exacerberated by our use of a very buggy email tracking system which we are in the final stages of replacing. It caused us numerous problems, and not just with this customer.

If people have problems with us, please email ronb@almostdiamonds.com. Ron takes care of our site operations and his email does not come through any of our systems. He has agreed to field any emails from people having problems contacting us. We had substantial problems with our automated email tracking system and recently implemented a new system and are still finding customers here and there who fell through the cracks in our old system. WE ARE NOT looking to rip ANYONE off. Again, if you have problems, send an email to ronb@almostdiamonds.com and give us a chance to make things right because WE WILL.