Complaint Review: American Credit Acceptance -
- American Credit Acceptance USA
- Phone:
- Web:
- Category: Loans
American Credit Acceptance Payment Application
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1st i have to start with, i have bad/fair credit.
I got a car loan through American Credit Acceptance, and the intereset is really high, but i accepted, as i needed a vehicle, and with my limited credit, i knew i would be paying a high interest.
Fast forward to a couple of months later, i have been making payments on a timely basis well before the payment is due. I always send in 550, when my normal payment is only 526, not much, but i figured i would try and pay it down.
This last month, i sent in my usual 550.00 payment, and 528 of it was applied to Interest, and only the remainder 22 to the principal.
I email them, and they said they cannot help me, i need to call in. So i call in, and i get some lady, and she states i HAVE TO CALL IN everytime i send in additional funds so they can apply it correctly. So i asked, my payment is 526, how is it that MORE than that amount was applied to interest?? She could not explain, and got a 'supervisor' on the phone. So i asked the same thing, the supervisor told me, it will all wash out next year, wait WHAT? So i asked her what will 'wash out' i need you all to apply any excess funds to the principal. They promised to correct this, and here we are, and NOTHING has been done. I was told to ONLY send in my regular payment to avoid confusion, Really? Who tells a customer to NOT PAY more money towards their loan??
i have emailed them AGAIN, as i want a paper trail, and they REFUSE to communicate with me vie email !!!
I hate thise place, im gonna wait for my credit to go up some more, so i can re-finance with another company.
Crappy Customer Service !!!!!
This report was posted on Ripoff Report on 12/03/2014 07:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-credit-acceptance/american-credit-acceptance-payment-application-1192721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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