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Report: #1439115

Complaint Review: American Express (Bluebird Card) - Salt Lake City Utah

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  • Reported By: Joel — Indianapolis Indiana United States
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  • American Express (Bluebird Card) American Express C/O Customer Relations 02-04-40 4315 S 2700 W Salt Lake City, Utah United States

American Express (Bluebird Card) Debited my account $262 for an ATM withdraw request that never dispensed my cash. Salt Lake City Utah

*Consumer Comment: Report American Express Bluebird to CFPB

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First off I'd like to say, "I'm appalled", "Livid", and "Stressed Out", to say the least.

On February 5th, 2018 I went to Walmart to withdrawl cash from an ATM located inside thier store.  They don't own the ATM, Cash Depot does.  So if you have a problem with this ATM you have to call the toll free number posted on the ATM. I inserted my Bluebird Card into this ATM and requested $260.  The machine was processing my transaction and suddenly a message appeared stating there was a "PROCESSING ERROR."  The machine display then went back to the original screen that's displayed when you first go to use the ATM.  The machine didn't dispense any money, nor did it print a receipt.  I was in a hurry and left Walmart.  Before I left their parking lot I decided to login to my Bluebird account to make sure the $260 I requested wasn't deducted from my account balance.  Well, lo and behold, $262 (this included the $2 ATM fee) was deducted from my account. I went back inside Walmart and asked the Manager to look at the camera's too see if my money was dispensed.  It was not.  I was instructed to call the toll free number on the ATM and file a dispute.  I called Cash Depot (the owner's of the ATM) and explained my situation.  The representative I spoke to was able to login to the ATM to see exactly what happened.  This representative confirmed what I already knew, that in fact no money was dispensed.  She instructed me to file a dispute with my card holder.  I called American Express (By Bluebird) and explained my situation.  I was told it could take up to 45 days for their company to complete an investigation.  Meanwhile I was out of $262.  

On February 16th, 2018 (11 days later) I received an email from Bluebird stating they were investigating my dispute and have deposited my $262 back into my account.  Okay, I'm happy.  Wait a minute.  Why did they take $262 back off my card four days later.  Excuse me, I have "auto pay" bills coming out of my account.  They didn't warn me they were going to do this.  I was told I had to file another dispute.  So I did. Soon after I was given a $262 credit pending a new investigation.  At this point I'm not trusting this company and stop my direct deposit from going into this account.  On March 16th, 2018 American Express sent me an email stating they've completed their investigation and the owner's of this ATM confirmed that I received the $260 I requested on February 5th, 2018.  I called Cash Depot and asked if they could send me documentation confirming the lie American Expressed claimed.  I was immediately emailed a confirmation from Cash Depot stating "NO MONEY WAS DISPENSED" in regards to my disputed transaction. 

Why is Cash Depot stating "NO MONEY WAS DISPENSED", which is true, while American Express (Bluebird) is stating that Cash Depot stated, to them, "MONEY WAS DISPENSED." 

I have requested American Express send me "PROOF" of their findings on four different occasions.  They have failed to produce any documentation proving their claim.  On the 14th of April, 2018 American Express permanently suspended my account and will not provide me with any information over the phone as to why. 

Bluebird by American Express needs to be investigated. There is serious fraudulent activity going on.  When you call American Express they say they can't help you and to call the number on the back of the card.  Seriously!  I'm reporting this company to the BBB (Better Business Bureau).  My account should not be closed after filing a "VALID" dispute. 

American Express, leave home without it.  They are terrible at handling these situations.  Not one person could resolve this issue.  Unreal.  If they try to send my account to collections and my credit score goes down as a result, I'm filing a lawsuit.  

I wish my local news station would look into this company and investigate the fradulent activity going on.  

This report was posted on Ripoff Report on 04/17/2018 07:09 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Report American Express Bluebird to CFPB

AUTHOR: FloridaNative - (United States)

POSTED: Tuesday, May 22, 2018

The CFPB was designed to protect consumers especially in financial matters. Report the company to the CFPB. Make sure you provide all the documentation you have about this incident. 

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