AMERICAN FAMILY FITNESS AMFIT Billing Issues CHESTERFIELD Virginia

      On April 1, 2014 I signed a cancellation request with American Family Fitness (AFF). Contract was due to end June 13, 2014. In May or June I received my first notice from a collection agency (National Fitness) stating my AFF account is past due and has gone to collection. I said that's impossible because I have auto pay and no one has ever contacted me saying the account is past due. I call AFF and they informed me my March and April payments did not come out because there was an issue with my account. I asked how much is needed to pay my account in full. I was told $119.85 (March $39.95, April $39.95, & May $39.95) will finalize my account. I paid this amount on June 2nd. Since paying this amount AFF continues to send this to the collection agency stating I still owe because National Fitness deducted their fees from the amount I paid. I've asked AFF why wasn't I notified prior to this issue going to collections. I've been informed that AFF input the my phone number into their system incorrectly. The contract shows my number as (((REDACTED))). They input (((REDACTED))). I said there is a second number on the contract why was it not called. I was told their system does not allow more than one number in the system. Although the contract was scanned into the system no one bothered to look at it. I asked AFF why was I not notify on April 1st (the day I signed the cancellation request) that there was an issue with my March payment. Remember I set-up auto pay in order not to have late fees/collection issues. No answer as to why I was not told on April 1. I also did not receive an e-mail stating there was an issue with my account.