Complaint Review: American Interlock - Royal Oak Michigan
American Interlock Total Court Services LLC Uses dishonest practices Royal Oak Michigan
Been clean for over two years, passed sobriety court. I didn't have the interlock removed right away even though the judge told me I was eligible because I wanted to make sure I wouldn't mess up. I NEVER had a positive result while testing. Then in January, I totally tore the ligament in my leg, I was unable to drive. I did not realize the interlock would drain the battery. I had the car towed to where I have the calibration done and a new battery replaced. It cost $135 for replacement of battery and $330 for calibration.
I got a notification in the mail that my license was suspended for tampering with the vehicle and missed an appointment. It only gave me a two-day notice! License suspended but I still have to pay the interlock and have someone take it to get serviced. Guess what? The car battery is dead again! I haven't been able to drive, for fifteen days and I misplaced the key. Sice Calibration was coming up I paid the car dealer to get a new one. Upon reprogramming the new key, the interlock kept timing out for two minutes. Causing the reprogramming to fail. The battery died again!
I am getting the run around from American Interlock. They said I tampered with it again. ??? I didn't drive! It's sitting in the parking lot of the auto repair shop, right now dead a doornail. I had it towed again so I wouldn't miss a meeting. I was informed by the auto shop that the interlock drains the battery and the car needs to be driven every day. I was NEVER told this.
American Interlock said their device does NOT tax the battery. American Interlock rep (Darius) said I have to keep the car in good running order and I should read the contract. He was rude and talked over me, not letting me explain a thing. My car WAS in good running order. The interlock is draining the battery. It going to be another 75 dollars on top of the service fee. I just want it OFF, I lost my job due to the suspended license. Fees are $330 every 50 days. They knew I had the battery replaced at the auto shop where they made me go for a calibration. THEIR tech was there when they replaced the battery. The staff at American Interlock are scripted, and rude. I wish someone would come in, instruct and educate their employees on customer service as WE pay them for a service. After doing an online research this happens to people all of the time, but not according to Darius. I was told today that people have the interlock all the time and NEVER have a problem.
This report was posted on Ripoff Report on 06/29/2018 09:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-interlock/royal-oak-michigan-48067/american-interlock-total-court-services-llc-uses-dishonest-practices-royal-oak-michigan-1449569. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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