Complaint Review: American Truck Group
American Truck Group/National Truck Funding and Affiliates Deceptive Practices, Excessive Fees and Charges, and a Complete Scam. Gulfport Mississippi
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On 10/21/2013, I entered a Commercial Truck Rental Agreement with American Truck Group LLC/National Truck Funding. Since that time, the level of communication, correspondence and resolution has been dissatisfactory. However; issues escalated in December of 2014. I have made contact with customer service representatives Ella and Ralph Cox on the dates of 12/10/2014, 12/12/2014, 12/15/2014, 12/17/2014, 12/18/2014, 12/22/2014, 12/29/2014, 01/05/2015, 01/07/2015 and 01/09/2015. This contact was made to discuss resolution regarding disclosure issues, billing issues, excessive fees, payment discrepancies, disregard for formal requests for itemized billing statements and payment history, repossession, refusal to return business documents and personal property recovered; in addition to the truck’s recovery. On 01/07/ 2014, I filed a complaint with the Better Business Bureau; in attempt to achieve an amicable solution. However, the acknowledgement of the complaint provided by American Truck Group was frivolous. It was stated the amount at closing was $5,000.00 and I paid $4,698.00. I was advised the amount at closing was $4,500.00; yet in total I paid $6,100.00; provided the inclusive and undisclosed fees. I was also charged $503.00 for an application fee; which I was advised would be credited to my account upon completion of a rental agreement; which never occurred.The acknowledgement also stated I requested additional fees to be added to my contract; which is frivolous as well. In what world does an individual request to pay additional money to a company for no actual purpose or service? The acknowledgement also stated I had deferred payments. I admit to having deferred payments; based on unexpected circumstances; yet in those instances my account was brought current. It was appropriate for them to utilize the term deferred; due to it’s acknowledgement the payments were late; yet they were received. It was also stated there is a balance of unpaid rent in the amount of $3,137.00 and recovery fees in the amount of $1, 218.75; which total $4,355.75. However; my requests for an itemized billing statement and a payment history for the duration of the contract have been disregarded. Additionally, Section XIV of the Commercial Truck Rental Agreement states “Should NTF terminate the agreement, it is understood that deposit refunds shall be applied against any monies owed NTF, including but not limited to the cost of refurbishing Truck to a rentable condition, towing if applicable, rental payments owed, taxes, fees, and any outstanding charges on Customers account.” Therefore, my deposit amount of $6,603.00 is in excess of the amount they claim to be due and I am due a refund. It was further stated a letter was sent certified mail providing notification of default; yet I requested another be sent; due to non-receipt and that request was disregarded. I was advised by the customer service representative, I acknowledged receipt by signing for the certified letter; yet the documentation reflecting the accusation of my receipt of the original letter; was disregarded as well. Further, I never received formal notification of American Truck Group’s intent to repossess. If formal notification was provided, I would have had the opportunity to remove my business documents and personal property; as well as return the truck to them myself. in essence, this company is very deceptive, fraudualant and something must be done. I am very interested in a class action suit; to recover some of my money; as well as my business documents and personal property. DO NOT TRUST AMERICAN TRUCK GROUP OR AFFILIATES!!!!!
This report was posted on Ripoff Report on 01/17/2015 01:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-truck-group/gulfport-mississippi-39503/american-truck-groupnational-truck-funding-and-affiliates-deceptive-practices-excessive-1202392. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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