Complaint Review: American Truck Group
American Truck Group National Truck Group Sold a Truck that wouldnt run then repoed while trying to get repaired when payments were defered Gulfport Mississippi
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Leased a truck with this company in April of 2015 and paid 6500 down and 2000 in taxes. The truck made it 20 miles down the road and was returned for a def problem. Picked up the truck a week later and drove it all the way home. When started to use the truck a couple of days later, truck would not start. Then it took several weeks for American Truck Group to approve it to go to a shop. While we were waiting for shop approval, there were two payments made of 990 dollars. Once it was in the shop, it was there for over ten weeks. They would drop ship parts so the shop had to wait weeks at a time. Finally once truck was finished I went in to pay my part of the bill. The contract stated they were to pay 50 percent of the bill and there were no payments while truck was in the shop over 15 hours. . All they were paying was 1618 out of 7995. They put a repo on the truck before I even had a chance to pay. Everytime I inquired about paying the shop said American Truck Group has asked to resend the bill. The bill was sent to American Truck Group by the shop over 15 times. I requested 5 days in a row to speak with a manager about the billing problem so I would know how much I needed to pay the shop. American Truck Group paid the full bill and repoed the truck. I had over 1500 dollars worth of tools in the back of the truck. I called and asked for my tools. The customer representative said she would have to talk to her manager and never returned my call. This truck has never hauled one load and has caused me to turn down a total of 75000 in loads down since May.
Lied to BBB told them the truck went to an unapproved shop. The shop could not do work until they approved it each time which is why it took over 10 weeks to fix. They lie, lie, and lie. When caught in their lie, they transfer you or say manager is unavailable.
This report was posted on Ripoff Report on 08/11/2015 02:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-truck-group/gulfport-mississippi/american-truck-group-national-truck-group-sold-a-truck-that-wouldnt-run-then-repoed-while-1247875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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