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Report: #1011198

Complaint Review: American Truck Showrooms - Gulfport Mississippi

  • Submitted: Fri, February 08, 2013
  • Updated: Sat, November 02, 2013
  • Reported By: Former Customer — Newport News Virginia United States of America
  • American Truck Showrooms
    9140 Canal Road
    Gulfport, Mississippi
    United States of America

American Truck Showrooms American Truck Group This company changes it's name due to their reputation. Gulfport, Mississippi

*Consumer Comment: John Perry

*Consumer Comment: Local BBBs

*General Comment: Notice of Subpoena Duces Tecum

*UPDATE EX-employee responds: he's telling the truth

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This company is like my ex-wife who after the divorce and having taken everything minus my spirit she changed her last name back. Now this company just like my ex can change their name but they will always be money thieving whores. They will f**k you, steal every last dime you earned plus the truck and as far as the company, it will take your spirit.

This company is owned by Louis J Normand, Jr. Let no one fool you. I have done my research. To be technical a trust he formed owns it but he is the executor and quite a dirty one at that. I told him years ago on the phone that I would never forget what his company did to me. It has taken me seven years to get back on my feet since he put me in

Whatever they call themselves, they will not tell you what your payment is until you have been at their dealership waiting on incompetent mechanics for days and you are ready to leave. Then they take you into a room to go over the contract. They purposefully do not tell you certain very important details on the phone or explain this thirty something page contract to you. You will have your truck picked up by a repo agent before you can even pick up your first load. They know where you are at
all times because there is at least two GPS units in every truck.

The Mississippi Better Business Bureau has 42 complaints listed and has an alert for this business that says This business has failed to cooperate with BBB efforts to address underlying cause(s) of complaints which are:

12/28/2012     Problems with Product/Service
12/20/2012     Problems with Product/Service
11/27/2012     Problems with Product/Service
08/23/2012     Problems with Product/Service
08/20/2012     Advertising/Sales Issues
07/31/2012     Problems with Product/Service
07/24/2012     Problems with Product/Service
06/25/2012     Problems with Product/Service
06/18/2012     Problems with Product/Service
06/5/2012       Problems with Product/Service
06/4/2012       Problems with Product/Service
05/4/2012       Problems with Product/Service
05/2/2012       Problems with Product/Service
03/29/2012     Problems with Product/Service
03/21/2012     Advertising/Sales Issues
02/14/2012     Problems with Product/Service
01/3/2012       Problems with Product/Service
11/23/2011     Advertising/Sales Issues
02/10/2011     Problems with Product/Service
01/18/2011     Delivery Issues
12/10/2010     Problems with Product/Service
09/28/2010     Guarantee/Warranty Issues
06/30/2010     Problems with Product/Service
10/14/2011     Problems with Product/Service
04/21/2011     Problems with Product/Service
11/12/2010     Advertising/Sales Issues
01/22/2013     Problems with Product/Service
12/31/2012     Problems with Product/Service
07/25/2012     Problems with Product/Service
02/14/2012     Problems with Product/Service
01/4/2012       Problems with Product/Service
08/31/2011     Problems with Product/Service
06/13/2011     Problems with Product/Service
10/5/2010       Advertising/Sales Issues
08/11/2010     Problems with Product/Service
05/24/2010     Guarantee/Warranty Issues
01/2/2013       Advertising/Sales Issues
08/20/2012     Problems with Product/Service
05/11/2012     Problems with Product/Service
11/15/2010     Problems with Product/Service
04/12/2010     Problems with Product/Service
03/29/2010     Advertising/Sales Issues

42 complaints filed against business
Failure to respond to 10 complaints filed against business
3 complaints filed against business that were not resolved
7 serious complaints filed against business
Business has failed to resolve underlying cause(s) of a pattern of complaints

Let me get this straight. You want to pay them close to $500 to approve you to go into a program with a record like this? While you are at it go ahead and give them the rest of your money and all that you can borrow. They will have it soon enough and if you do it on the phone it will save you a walk home since they are know to repo if you are 5 minutes late on your weekly payment.

I will be uploading a copy of my contract and a buddy of mine so you can see ahead of time what they never will. Check out American Truck Group and United Truck Group here on Rip Off Report.
Call the MS Attorney General's office and ask them about the complaints on these companies.

If you get a truck from these crooks you will fail quickly and be miserable the entire time from breakdowns and the harrassing phone calls from their collection department currently named National Truck Funding. Remember then that I told you so.

This report was posted on Ripoff Report on 02/08/2013 09:31 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

John Perry

AUTHOR: John Perry - (USA)

 kinda funny i have been with these guys for right at a year with no problems, and this repo stuff i keep seeing... yeah funny. I made some bad decisions and ended up behind in payments . But i stay in contact i dont avoid them.. and look no repo guy.. not everyone can do this.. someone always has something to say.. and all they want is there money.. and keep in mind your buying a used truck , this is not a new truck lot.. so come on.. and im getting another truck from them in February after i pay this one off. There great folks everyone dont let a few bad apples scare you off cause they couldnt handle the real industry...

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#2 Consumer Comment

Local BBBs

AUTHOR: Tay4 - (USA)

I did some research on my own for this company recently. When I looked it up on the Better Business Bureau website, it had an A-plus rating. And I started wondering.

There are other options out there like Angie’s List and Yelp, to name a few of the better known. Just those three rating services alone give millions of people information about millions of companies every year. Consumers and companies find them very useful on one extreme or worse than useless on the other. But few know how they actually work.

So here are some tips on how the raters rate to help you decide how much credence to give the information they provide, starting with the Better Business Bureau, the oldest and arguably best known.

First of all, it’s important to lay out what the Better Business Bureau is and isn’t. It isn’t a government agency and has no enforcement power. And despite often being labeled such, it is not a consumer watchdog organization.

And don’t drive yourself crazy. Remember that one or two people can really skew the process. Consumers Report looked at one plumbing company in the San Francisco area for its review. Angie’s List gave it a grade of F based on a review by one irate customer. It was an accredited company with the Better Business Bureau, which awarded it an A-plus, with two complaints deemed resolved. And based on 20 reviews, it received a 2.5 out of maximum of 5 on Yelp.

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#3 General Comment

Notice of Subpoena Duces Tecum

AUTHOR: thoughtfulmike - ()

On or about the 16th day of August, 2013, a civil complaint styled and numbered as American Truck Group, LLC, et al. v. Harris, et al., cause number 24C01:13-cv-01160, was filed in the County Court of Harrison County, Mississippi. This Court is physically located at 1801 23rd Avenue, Gulfport, Mississippi 39501. This Court has a mailing address of Post Office Box 998, Gulfport, MS 39502. The clerk of the court is Gayle Parker and her phone number is (228) 865-1635. This cause of action by the plaintiffs alleges that libel, libel per se, defamation and defamation per se has been falsely and injuriously committed by the defendants against the plaintiffs. These false and injurious allegations by the defendants include that the plaintiffs have conducted illegal activity and other dishonest business practices. These false, libelous and defamatory allegations have been published to third parties.

The plaintiffs have obtained an out-of-state subpoena duces tecum duly issued by the Superior Court of Maricopa County, Arizona, to be, or which has been, served upon Ripoff Report a/k/a Xcentric Ventures, LLC, in an effort to discover the identity or other information concerning the author of this report. If this cause of action pertains to you, you may object to the production of any such information. You may do this in person or even anonymously in protest of any such production of information with the Court or by contacting Ripoff Report of your protest. The attorney for the plaintiffs is the Law Office of David Brisolara, PLLC, Post Office Box 13, Long Beach, MS 39560-0013. Information regarding the policy for the release of the information sought by the plaintiffs maybe obtained through Ripoff Report and the courts.

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#4 UPDATE EX-employee responds

he's telling the truth

AUTHOR: peterbiltpride - (United States of America)

This place changes their name roughly every 2 years due to complaints and lawsuits. They had 2 guys that would sit at a computer all day and go to all the complaint sites, including this one to file fake glowing reports about this business.

They go thru employees faster than a teenage girl goes thru boyfriends and clothes. They already have the Repo paperwork ready the same day you sign the contract, because they know they have you stuck there and railroad you into a payment you can't possibly keep up with. They "read the contract to you" as fast as they can so you don't have enough time to actually understand what you're signing. And you are lucky if you manage to pick up a load before the auction block heap falls apart. Their "highly experienced mechanics" are all shade tree backyard mechanics that believe zip ties will fix anything! Unless yall spread the word by email, text, CB, etc. More and more truckers will fall to the same fate.
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