Report: #1312876

Complaint Review: America's Party Company

  • Submitted: Wed, June 22, 2016
  • Updated: Wed, June 22, 2016
  • Reported By: Disappointed Mama — Birmingham Alabama USA
  • America's Party Company


America's Party Company Cancelled a booking too late to fix. Birmingham, AL Nationwide

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I booked a photo booth for a party which was to begin on a Saturday night at 7:00 pm.  My payment was processed promptly.  At 2:00 pm on a Friday afternoon, the day before the party, America's Party company called and told me they were sorry but they would not be able to provide the service.  When asked why they waited to contact me until it was too late for me to book anyone else, they had no answers.  I was not allowed to speak to a suprevisor, they did nothing to even attempt to make up for their error.  They did nothing to remedy the situation. This is the last time I will ever use this company and I would recommend, if you actually want services, do not book with this company and believe you have made a plan.  They had every opportunity to let me know earlier that they could not provide services so I could rebook.  It took over a week for the refund to be processed.

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