Complaint Review: America's Servicing Company - Frederick Maryland
- America's Servicing Company 7495 New Horizon Way Frederick, Maryland U.S.A.
- Phone: 800-662-5014
- Web:
- Category: Mortgage Companies
Wells Fargo - America's Servicing Company - ASC Threatening Foreclosure and every payment made on mortgage ripoff Frederick Maryland
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My mortgage was sold to ASC (America's Servicing Company) in December of 2005. I was notified of this at the beginning of November. December finally came and I had received nothing from ASC as far as my account was concerned. I was told by my former mortgage company that all I could do was wait for ASC to contact me with my information.
I contacted ASC and was told that the loan was being transferred and that I didn't have a loan number yet. I was told not to pay until I received a loan number because the payment might not get applied correctly. Around December 15 I finally received the necessary paperwork and proceeded to pay them by Western Union Quick Collect. I found that in the state of Georgia that a mortgage company that buys a mortgage cannot assess late fees or report negatively to the credit bureaus for 60 days.
I received my statement for January and it showed that I still had not paid for December. I called and was told that it was due to the transfer and they were still "working out all of the bugs". I believed this and continued to make payments.
In May, I became injured and went on short term disability. I was able to make my payment before the end of the month. In June, I was not so sure I would be able to. I called and asked the representative if there were some arrangements I could make. I was told that I could talk to a credit counselor. I told them that I didn't have a credit problem, I just was experiencing an unforseen problem. They told me there was nothing I could do.
When I initially called to discuss the June payment, I noticed the automated line was saying that I still had not paid for May. I went through several associates and finally got a supervisor who said she would rectify the situation.
I was ultimately unable to pay June on time, but did pay in July. I also made July's payment before the end of the month. The automated line continued to show that I had not made a payment since April;yet, my bank statement shows every payment that ASC took from my account.
I called and called and every representative (and supervisor) tells me a different story. I finally contact the dept. of Banking and finance and they told me that they do not regulate ASC but referred me to the correct agency. I made my August payment on the 30th of the month and made September on the 6th of the month. I continue to receive letters and statements saying that I am 5 months past due and owe exorborant amounts. I just received a letter saying that they intend to begin foreclosure procedures.
Every customer service representative I talk to tells me there's nothing to worry about. They are working to "find out why the cash department is not applying the payments". I recently found out that since April they have been reporting to the credit bureaus negative (and incorrect) information. This was before I even missed the June payment. Strange people ride by my house taking pictures. I fear that my house is on some type of foreclosure list.
I have contacted a lawyer and he was not very helpful. The posts that I've read as far as government agencies seem bleak. I do not know if this is some ploy to try to take my home or if they are just really sloppy bookkeepers. I don't want to wait to find out. Any help or suggestions you could give would be greatly appreciated.
Robyn
Newnan, Georgia
U.S.A.
This report was posted on Ripoff Report on 09/07/2006 09:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/americas-servicing-company/frederick-maryland-21703/wells-fargo-americas-servicing-company-asc-threatening-foreclosure-and-every-payment-209999. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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